Here at AMC, we build robust software products that lead the industry in contact center and business application integration. DaVinci™ is the only orchestration platform specifically designed for enterprise customer engagement by improving the customer and agent experience.
We are seeking a highly motivated and experienced Director of Customer Success to lead our customer success organization. The ideal candidate will have a proven track record of executing successful customer success programs, and a passion for driving customer success and outcomes.
This job is based in the Scott's Addition area of Richmond, Virginia where we work on a hybrid schedule, and will report directly to the Founder and CEO.
Responsibilities: • Ensure successful execution of customer success processes, such as onboarding, expansion, and case management. • Manage and coach customer success team members and assist them in reaching and exceeding their metrics. • Build and maintain strong relationships with key customers to understand their goals and challenges, and work with them to ensure they are achieving their desired outcomes. • Assist Customer Success Managers in driving additional DaVinci use cases through professional services and DaVinci Toolkit • Collaborate with other teams, such as sales, marketing, and engineering to ensure customer success. • Measure and report on customer success metrics, such as adoption, retention, and revenue expansion, and share this data to improve both customer and AMC outcomes.
Requirements: • 5+ years of experience in customer success or related roles, with at least 2 years in a management position. • Strong leadership skills, with a track record of coaching and mentoring team members to achieve their goals. • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams. • Strong analytical skills, with the ability to measure and report on customer success metrics and make data-
driven decisions. • Bachelor's degree in a relevant field.
AMC Employee Benefits include: • 4 weeks (20 days) of PTO per year + 1 week (5 days) Paid Sick Leave per year. • Employer paid Medical, Telehealth, Disability and Life Insurances - 100% for employee. • Employee contributed Dental and Vision Insurance available • Flexible working hours • Hybrid office/remote plan • Casual work environment • Short and long-term incentive plans • Company sponsored events such as offsite retreats, holiday dinners and team building. • Paid volunteer days • 401(k) with company match • Continuous access to ongoing professional and technical training
We offer competitive salaries with an expected salary of $85,000 + bonus for this position, a comprehensive benefits package, along with ample career opportunities.