Member of senior engineering team responsible for Product Problem resolution of Industry Standard Servers.
Interfaces with customer and R&D, Product Engineering and Quality Engineering organizations to identify elevated factory and field failure symptom's requiring in depth circuit failure analysis which ultimately leads to identification of root cause, corrective action recommendations of ESSN Server Products portfolio.
Job Function:
Perform engineering investigations of significant customer field and line escalations related to hardware issues.
Improve customer satisfaction and product quality through timely resolution of hardware related issues.
Interface directly with design and manufacturing teams to determine root-cause of hardware issues to the component level.
Collaborate with numerous internal engineering disciplines (HW, SW, Mechanical, Materials, Reliability...) to resolve hardware issues.
Facilitate the execution of special capture programs (ARDAP/Early Field Capture & Selective Field Capture)
Provide feedback to internal and external process and design teams based on analytical findings.
Support the internal communications of techniques and processes that can be deployed into WW RMA and Service Centers to improve on product knowledge and drive efficiencies into Site PCA debug.
Drive "best practices" across WW Operational, RMA and Service Sites.
Performs a variety of marginal duties not listed, to be determined and assigned as needed.
Minimum Qualification:
A. Education, Experience, and Training
Bachelor's degree in Electrical/Electronic Engineering or a related field is required, along with 3-5 years of experience in the field.
Demonstrated ability to debug complex HW issues using logic analyzers, oscilloscopes, and other test equipment.
Have experience with electrical and electronic design tools such as CAD, schematic capture tools, and PCB layout software. Additionally, knowledge of various testing methodologies, including functional testing, boundary scan testing, and in-circuit testing is necessary.
Working knowledge of key server technologies including Client and AMD multi-core microprocessors, DDR 3/4 and NAND memory, and PCA design. (Knowledge of PCI-e protocols, SAS, SCSI, SATA, FibreChannel, Ethernet, WiFi and Bluetooth, NVME, SSD technologies)
Must be a self-motivated team player with the ability to work in a customer oriented, fast-paced, demanding, and often challenging environment with minimal supervision.
Knowledgeable in full hardware/software development life cycle.
Experience in hardware/firmware/software development and test methodologies.
Experience working with internal and external partners
Excellent analytical and problem solving skills
Willingness to travel abroad to support development of international employees for extended periods of time.