The Home Loan Specialist II is a skilled role supporting various Channels within the Mortgage Fulfillment Division (MFD). As the Home Loan Specialist, you will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.
The Home Loan Specialist will:
Perform complex data and document validation
Troubleshoot third party orders (title, appraisal, hazard, flood cert, credit, etc.)
Handle more complex calls, emails or chat sessions
Complete appraisal eligibility tasks
Evaluate loan applications for compliance with product guidelines
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization's desired culture and values
Qualifications:
Associate's degree or equivalent work experience
3+ years of relevant work experience
Proficiency in Microsoft Office
Financial Services and, if possible, mortgage industry experience preferred
General understanding of applicable Federal, State and Local regulations
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.