Bank of Botetourt is seeking a full-time Retail Banking Representative to work part-time in our Bonsack Office on Monday, Wednesday and Friday of each week and be available to float to other local retail offices in Botetourt, Roanoke County and Salem on Tuesdays and Thursdays. This position will perform a variety of banking duties such as processing teller transactions, demonstrating superior customer service and promoting bank productions and services.
Position Summary: Facilitates a variety of account transactions and services requests, while maintaining a high level of customer service
Essential Functions
Greets customers and conducts deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits and evaluating items for proper hold scenarios.
Examines cash deposits for counterfeit currency and follows proper protocols if identified.
Receives payment on all loans, ensuring that payments equal the amount due, and that all late charges, if applicable, are collected.
Issues cashier checks within prescribed limits and directs customers on how to purchase U.S. Savings Bonds.
Processes mail deposits, night drop deposits, ATM deposits, and daytime drop-off deposits and records proper information on bank forms if applicable.
Closes accounts or completes account transfers as requested.
Assists customers with stop payment requests and wire transfer requests.
Completes "Currency Transaction Report" for all cash transactions over $10,000 and completes "Consolidated Currency Report" for all cash transactions over $3,000 and below $10,000.
Executes requests to purchase or redeem foreign currency.
Batches work at designated times, reviews for red batches, and balances cash drawer at end of day processing. Any teller outages are accounted for on the business day in which they are identified and reported to the Head Teller or Branch Manager.
Cashes checks, pays withdrawals from savings accounts, and redeems savings bonds.
Processes safe deposit box payments and provides assistance to customers accessing their safe boxes.
Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
Maintains a strong knowledge of the bank's products and services
Looks for opportunities to make referrals to mortgage, insurance, investments, merchant services, treasury services, and title services.
Cross-sells the bank's products and services. Also participates with manager in the allocation of retail sales goals and the achievement of individual sales goals.
Adheres to currency and coin limits.
Understands their role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.
Maintains a neat and orderly work area and ensures that all negotiable items and confidential records are properly secured.
Collects and verifies updated customer identification data.
Balances and maintains ATM (if applicable).
Other Duties/Responsibilities
Operates standard office machines, including coin sorter, coin wrapper, currency counter, teller machine, copier, typewriter, fax machine and adding machine.
Ensures that the teller station is properly stocked with forms, supplies, etc.
Assists in receiving and processing deposits for Bank of Botetourt Elementary Savings Program.
Bank of Botetourt Expectations
Provide superior customer service.
Represent the bank in a professional manner.
Represent Bank of Botetourt in community affairs and events.
Treat all staff members with the utmost respect and cooperation.
Conduct business to maximize shareholder value.
Promptly report known or suspected violations of Bank Secrecy Act (BSA) laws, rules, or regulations involving the bank, its customers, or any other parties, or violations of the bank's BSA compliance program to the BSA Officer or Coordinator.
Perform other duties as assigned.
Basic Qualifications
Proficiency in Microsoft Office applications and strong computer skills.
Excellent customer service skills, ability to multi-task, proficient in operating standard office machines.
Note: This job description is not all-inclusive, and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
BANK OF BOTETOURT promotes an equal employment opportunity workplace, which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties.