Exciting New Opportunity for a Quality Manager at our Lithia Springs, GA location. This position requires a background of developing quality control processes, evidence-based decision making, along with strong excel, data analytics, problem solving, and presentation skills; We are looking for someone who has previous experience in working with a 3PL, ISO knowledge and the ability to understand customer expectations. Must be able to implement and inspect inspections, process audits, inspect, test or measure material. The candidate should understand cross functional processes and have a continuous improvement process approach. JDA experience is a plus
Quality Assurance Manager I
Are you looking for a challenging and rewarding opportunity in a fast-paced environment? Do you take an analytical approach to design complex and innovative solutions that exceed customer expectations and directly impact a growing business? Do you enjoy being part of a passionate team that works with stakeholders from across the business to create and implement the best solutions for our customers?
Job Description
Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across a single site / multiple sites and / or single or multiple customers . Confirm requests for quality support from the site and communicate policies and procedures. Expert regarding selected governmental regulations for the site(s). Proactive liaison with customer for quality assurance across site(s). Develop, manage, and oversee site quality resources. Support global and cross-sector Quality and Regulatory initiatives, as required. Support validated processes as applicable for regulated hardware, equipment, and software systems.
Oversee the maintenance and continuous improvement of the overall quality system, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
Oversee the licenses, permits, and registrations process.
Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to cGxP, the contract (OSA, QAA/ TA), and customer requirements as applicable; reporting the results to executive management
Ensure that systems and equipment are validated (if applicable) and change control processes maintained
Hire, train, and develop quality associates.
Monitor the training and development of site associates to ensure compliance to processes and regulations.
Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops
Review and provide recommendations on regulatory, customer and 3rd party audits.
Review and identify trends within the quality assurance metrics for the organization.
Primary customer contact for QA related issues/initiatives as needed.
Develop, distribute and maintain regular management reports
Manage site suppliers and prepare, receive, and act on audits
Provide Business Development support and represent DHL in customer events and meetings as required
Required Education and Experience
Bachelor's degree in a related field or 5+ years relevant work experience, required
Graduate's degree in related field, preferred
Certification related to quality control (RAC, Six-Sigma, etc.), preferred
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.