Bilingual Help Desk Technician - Full-Time Opportunity - On-site in Austell, GA
As a Help Desk Technician your main focus is to assist employees with technical support and troubleshooting for their computer hardware and software issues. You will also maintain user accounts, complete new computer set ups and install/configure/maintain different hardware (PC, tablet, phone, printer, etc) and software/operating systems. There will also be times where you will assist with network and service maintenance.
Primary Responsibilities
Respond to end user requests via phone, email, ticketing system, or in person
Installs, configures, and maintains software and operating systems
Administers workstation assets by tracking computer equipment and installed software
End user training as required
Create/Update/Delete user accounts
Assists Network Administrator with network and server maintenance
Monitors and maintains applications and hardware
Monitors and maintain server and network backups
Gather and respond to feedback from end user surveys
Document procedures for IT and end users
Document work orders and keep users up-to-date on their cases
Generate reports on tickets, assets, accounts, etc. as required
Who We Are Looking For
To be successful in this position you should have a working knowledge of TCP/IP networks, PC's and their components, Active Directory, group policy, NTFS security, and common software applications. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work with minimal supervision is required for this position as well.
Education/Experience
High school diploma or equivalent preferred.
Required Qualifications/Skills
Bilingual abilities - read, write, and speak Spanish
Excellent verbal and written communication skills for technical and non-technical audiences
Excellent customer services skills
Excellent technical problem solving skills and the ability to understand complex and abstract concepts
A general knowledge of common software applications such as Word, Excel, PowerPoint, Outlook, Ghost, Symantec Endpoint Protection, etc.
A good working knowledge of voice and data cables, jacks, and patch panels
A good general knowledge of TCP/IP networks and basic services used such as DNS, DHCP, SMB, FTP, etc.
Working knowledge of Active Directory, group policy, NTFS security
Working knowledge of PC's and their components. Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable.
Ability to analyze problems and solve them through your own research and by drawing your own conclusions.
Excellent judgement within given parameters. For example, when to recommend repairing a PC instead of replacing a PC.
Compensation:
$__22__/hr to $__28___/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.