Job Overview: We are seeking a highly motivated and customer-focused Debt Collection Representative for a temporary 4-month contract. The ideal candidate will be responsible for managing overdue accounts, contacting clients to settle debts, and ensuring timely payments while maintaining professionalism and compliance with regulatory standards.
Key Responsibilities: • Manage Delinquent Accounts: Monitor and track overdue accounts to initiate the debt collection process. • Customer Communication: Contact customers via phone, email, or written correspondence to collect outstanding payments. • Payment Negotiation: Negotiate payment plans with customers while maintaining a balance between the company's goals and the customer's financial situation. • Account Reconciliation: Investigate and resolve any discrepancies or disputes related to overdue balances. • Documentation: Maintain accurate records of collection activities, payment arrangements, and customer communications. • Compliance: Ensure all collection activities adhere to federal, state, and local debt collection laws (e.g., FDCPA). • Collaboration: Work closely with other departments, such as billing and customer service, to resolve any account issues. • Reporting: Prepare regular reports on collection activities, status of overdue accounts, and payment recoveries.
Skills & Qualifications: • Experience: Proven experience in debt collection or customer service roles. • Communication Skills: Excellent verbal and written communication skills for negotiating with customers in a professional manner. • Problem-Solving: Strong problem-solving skills to address payment disputes and resolve account issues. • Attention to Detail: Ability to maintain accurate records and documentation. • Regulatory Knowledge: Understanding of relevant debt collection regulations (e.g., FDCPA). • Technology Proficiency: Familiarity with CRM software and payment processing systems is a plus.
Contract Details: • Duration: This is a temporary 4-month contract with the possibility of extension based on company needs and performance. • Work Schedule: Full-time, Monday to Friday • Training: Training will be provided during the first week of employment.
This role offers a dynamic opportunity to work within a fast-paced environment, helping to resolve outstanding debts while delivering excellent customer service.