This role reports to the Executive Vice President (EVP) and requires strong communication, organizational, and project management skills. The ideal candidate will be self-motivated, detail-oriented, and capable of managing priorities in a dynamic environment. The position involves providing both administrative support to the EVP and customer service in a collaborative, team-oriented office setting.
Key Responsibilities of the Administrative Assistant:
Oversee individual certification and recertification processes as directed by the EVP.
Track and administer continuing education courses and self-study programs.
Assist with maintaining certification program procedures, policies, and documentation.
Provide general office support, including customer service for current and prospective certification holders.
Manage and execute accreditation programs as needed.
Maintain and manage certification records in the organization's database.
Troubleshoot issues and support users with database-related queries.
Ensure data security and respond to any system-related issues.
Analyze trends and produce reports on certification data.
Contribute to additional projects and tasks as assigned by the EVP.
Qualifications of the Administrative Assistant:
Bachelor's degree preferred.
Minimum of two years' experience in certification program management or a related field.
Proficiency in managing databases and Microsoft Office programs (Word, Excel, PowerPoint).
Ability to maintain confidentiality and a professional demeanor.
Strong teamwork and problem-solving skills, with the ability to work both collaboratively and independently.
Excellent written and verbal communication skills, with a customer-focused mindset.
Detail-oriented with strong organizational skills and the ability to meet deadlines.