Loeb Electric is the innovative electrical distributor of quality materials and an expert service provider, committed to be the partner our customers can trust. Since 1912, nationally recognized brands and the electrical contractor community have counted on Loeb. Our mission is dedicated to them, but without our team, none of this is possible. Because of this, we foster an atmosphere where every employee is valued and encouraged to be their best. The team is what makes Loeb Electric great.
The Project Support Specialist is a key part of our National Accounts team in maintaining customer, vendor, and contractor follow-up and outreach. The team member supports other team members with overflow, small project coordination, data and order entry, and other tasks as assigned.
Responsibilities:
Manages queues of orders and open inquiries to deliver customer materials on time and in full.
Work with vendors and agencies, as needed, to request material, understand shipping timelines, and request escalations as needed.
Communicates across teams to inform of any delays, challenges, and keep up to date on order progress.
Ensures accurate and thorough documentation in systems including purchase order attachments.
Prepares reports, forecasts, or bill of materials, based upon the direction of Manager.
Interfaces with web portals, as needed, to access construction drawings, post quotes and change orders correctly, and asks or responds to additional information requests following company guidelines.
Builds product and customer service knowledge through regular learning and development.
Skills/Qualifications:
High school diploma with 2+ years of professional work experience
Experience working in a team environment.
Experience in customer service, in large retail or service organization.
Experience in lighting and/or electrical distribution equipment preferred.