A Large research university is seeking a Desktop Support to join their team. Your primary duty is to provide endpoint support to faculty and staff by utilizing hardware, software, and troubleshooting expertise. You will be responsible for providing deskside laptop and mobile device support in a classroom setting. Your responsibilities will also include connection setup and troubleshooting for multiple different operating systems (i.e., Windows, Mac, and Mobile), as well as email support (i.e., Outlook, Gmail). You will also assist with basic A/V technician support for the events team.
REQUIRED SKILLS AND EXPERIENCE
* 2+ years of experience performing onsite deskside support
o Strong tier 1/tier 2 experience
* Experience with BOTH Mac and Windows operating systems
o JAMF, SCCM, Active Directory, Service Now, Group Policy, etc
* Strong imaging experience
Compensation:
$30/hr to $35/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.