Loyal Source Government Services is seeking a highly skilled and detail-oriented Documentation Specialist to join our team.
SUMMARY
The Documentation Specialist will play an essential role in creating, managing, and maintaining accurate and comprehensive documentation for our products and services. This position requires excellent communication skills, proficiency in technical writing, and the ability to work collaboratively with various departments. The role requires strong organizational skills, time management, and the ability to handle multiple tasks simultaneously.
DUTIES AND FUNCTIONS • Develop, write, and edit high-quality documentation that is easy to understand and appropriate for its intended audience. • Produce standard operation procedures (SOPs), policy and training documents in addition to other technical documents. • Ensure consistency in style, tone, and quality across all documentation. • Work closely with managers, developers, and subject matter experts to gather and understand technical information. • Collaborate with different departments to ensure documentation is up-to-date with appropriate changes and enhancements. • Continuously review and update existing documentation to ensure accuracy and relevance. • Incorporate feedback from users and stakeholders to improve documentation. • Organize documentation logically and ensure it is easily accessible to users. • Manage documentation repositories and ensure proper version control. • Ensure proper distribution of documents to all stakeholders. • Provide training and support to internal teams and end-users on how to use documentation effectively. • Assist in the creation of multimedia content (videos, tutorials) to complement written documents.
EDUCATION AND EXPERIENCE • Bachelor's degree in Technical Writing, Communications, English, Computer Science, or related field. • Minimum of 2 years of experience in technical writing or a similar role.
KNOWLEDGE/SKILLS/ABILITIES (KSA) • Exceptional writing, editing, and proofreading skills. • Ability to present complex information clearly and concisely. • Proficiency with documentation tools and software (e.g., Microsoft Office, Adobe Acrobat, SharePoint, Confluence, MadCap Flare). • Familiarity with content management systems and version control. • Strong organizational and project management skills. • Detail-oriented with a commitment to accuracy and quality. • Excellent interpersonal and communication skills. • Self-motivated and able to work independently as well as in a team environment. • Ability to handle multiple tasks and prioritize effectively.
PAY
$21.63/ hr.
WORK ENVIRONMENT/CONDITION
This role will largely be remote based, so the employee should ensure they have a personal working space that is adequate to meet the demands of the position (i.e., limited noise and visual interruptions, desk area for laptop and additional equipment, etc.). There may be further determinations to have local employees report to the Loyal Source office based on space availability and at the direction of senior leadership.
The employee will likely be requested to travel based on operational needs. These locations may be under construction during site visits, so additional guidance will be provided by HR to ensure safety compliance for such visits.
PHYSICAL DEMANDS
The physical demands of this role align with general office work. This includes talking or hearing, standing, walking, sitting, reaching, lifting, and/or moving up to 25 pounds, climbing, balancing, stooping, kneeling, crawling, and reaching. The employee may be requested to visit different locations, which may require flying and driving.
ACKNOWLEDGEMENT
Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.