Primary Workday support contact, providing technical assistance and training post-implementation. Resolve end-user issues via phone and online tickets, using ITIL best practices.
Key Responsibilities:
Handle Workday issues and train contractors.
Provide technical support and troubleshoot issues.
Respond to calls and tickets; escalate as needed.
Document resolutions and maintain knowledge database.
Qualifications:
1+ year in customer service (phone support preferred).
Workday knowledge and ITIL best practices.
Familiarity with Windows, Mac OS, Office 365, and networking basics.