At CompleteRx, we have an exciting role for an innovative Regional Vice President of Operations (RVP) to lead a dedicated team of four direct reports. We are considering candidates in Houston, Dallas, San Antonio, and Oklahoma City - this position involves up to 80% of travel.
As a licensed pharmacist and RVP, you will have the opportunity to drive impactful initiatives and shape our operational strategies. If you're ready to leverage your expertise and make a difference, we invite you to explore this opportunity with us.
Lead & Inspire: Drive our operational plans, enhance customer retention, and unlock new growth opportunities with existing and prospective clients.
Strategic Relationships: Build strong connections with executive leadership and ensure our pharmacies meet and exceed service standards.
Empower Teams: Manage and coach a dedicated team, fostering a high-engagement work environment where everyone thrives.
Why Join CompleteRx?
At CompleteRx, we believe healthcare should be about serving others. That's why our mission is to deliver better care and better service, through innovation. The goal of our exceptional teams is to perform like champions. This means we are committed to being the best at delivering quality care to the patients we serve. Each team member's dedication is essential to meeting and exceeding the needs of our patients and families.
What You Will Do
Build and grow client relationships:
Identifies, meets, or exceeds customer expectations and performance goals.
Prepares and delivers business reviews.
Ensures customer complaints and issues are resolved satisfactorily.
Identifies and pursues opportunities for growth and new business within current accounts.
Prepares and delivers renewal proposals.
Manage and develop direct reports:
Acts as a role model for CompleteRx, Ltd. Team Covenant values.
Manages a team of pharmacy directors and/or other health professionals.
Fosters a culture of employee engagement.
Acts as a mentor and role model to develop internal talent.
Maintains succession plans for key positions.
Conducts performance reviews.
Ensures CompleteRx pharmacy operating standards are met or exceeded:
Achieves performance standards for accreditation, regulatory, purchasing, inventory, patient safety, clinical, and nursing service.
Understands 340B drug program.
Develops and administers corrective action plans to address deficiencies.
Promotes innovation using CompleteRx performance improvement processes.
Manage financial performance:
Prepares budgets for accounts.
Reviews drug inventory data for accuracy.
Ensures account profitability projections are achieved or exceeded.
Negotiates applicable vendor contracts as needed.
Reviews data used to prepare invoices for accuracy prior to client submission.
Contribute to the company:
Participates in self-development activities related to current job function or future career growth.
Participates in company initiatives to achieve corporate strategic objectives.
What You Will Need
Bachelor of Science degree in Pharmacy required.
MBA/MHA degree preferred.
Current license to practice pharmacy in the state of practice.
Valid driver's license with acceptable driving record.
Minimum five (5) years management experience in a hospital setting of 100+ staffed beds or equivalent.
Minimum five (5) years of experience leading multi-stakeholder projects, including client or customer- facing projects.
Minimum three (3) years of experience conducting oral and written presentations with the ability to explain complex concepts clearly to a variety of audiences.
Minimum three (3) years' experience in an account management senior role.
Minimum three (3) years' experience preparing and negotiating client contracts.
Ability to travel via plane, automobile, or other means with occasional overnight (up to 80%) and occasional weekend travel.
Compensation & Benefits:
As an employee of CompleteRx, your commitment to learning will be encouraged and supported through ongoing training and professional development. We nurture a collaborative, high-performance culture and offer a challenging career along with a comprehensive benefits package.
Medical, dental, and vision
Flexible Spending Account or Health Savings Account
Vacation and sick time
Continuing education: Eligible employees have access to a full complement of continuing-education courses as well as a wide variety of career development opportunities.
401(k) plans: CompleteRx offers a 401(k) plan with a company match.
License Reimbursement
Short and Long-Term Disability
Company Description:
Founded in 1998 as a service-driven organization with a strong sense of community, CompleteRx embarked on a strategy to become the employer of choice in hospital pharmacy management and consulting. Since our founding, we believe our success has been driven by our employees who are our most valuable resources. We believe the very best outcomes are accomplished when all employees share a sense of mutual ownership for successful results and where each employee accepts personal accountability for their individual contributions. These beliefs are the core of our Team Covenant which guides all of our actions to the patients we care for, hospitals we support, and fellow employees we work alongside.
CompleteRx is an Equal Opportunity Employer by choice.