We are looking for an individual with outstanding people and organizational skills to manage our ongoing business relationships with a set group of our existing customers. Responsibilities will include entering customer orders and forecast on a weekly basis, managing all customer open orders, resolving issues, facilitating customer requests, and coordinating on-time delivery. The candidate must be comfortable working independently as well as part of a team. Will work to build and maintain a win-win relationship with customer contacts through both phone and email correspondence and help solve day-to-day issues. We are looking for someone who can thrive in a small company atmosphere that values efficiency and detailed work.
Responsibilities:
Review, process, and monitor customer orders and forecasts for assigned customers
Independently manage key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements
Manage incoming customer calls and emails regarding pricing and availability, emergency order entry, backorder status, and tracking/shipping information
Manage all ongoing business matters for assigned customer accounts
Provide world class customer service to exceed customer expectations
Resolve customer complaints verbally and electronically via email
Maintaining EDI feeds and connections for multiple customers
Initiate and expedite production with supply chain team based on customer requirements
Escalate customer issues to Customer Service Manager as needed
Qualifications
2-5 years of relevant work experience, preferably with a focus on customer service
Bachelor's degree, preferred
Experience with EDI
Outstanding Interpersonal Skills
Strong Written and Verbal Skills Required
Strong problem-solving skills
Self-starter with attention to detail and organizational skills
Capable of Forming and Maintaining Relationships with Customers
Proficiency in Microsoft Office Suite and strong knowledge of Excel
Strong Understanding of Global Supply Chain, including ocean and air shipments
Knowledge of Microsoft Great Plains Software, preferred