Customer Service Representative at ProSource Staffing in Pasadena, Texas

Job Description:

Job Title: Customer Service Representative

Job Description:

The Customer Service Representative will be responsible for the following tasks:

Receiving and confirming customer orders

Order entry into the system

Assisting the sales department with quotes and customer communication

Communicating with plant departments, management, and other office personnel

Administrative duties such as answering phones and greeting visitors

Preferred but not required: Experience in customer service within the chemical industry.

Key Responsibilities:

Organize and follow up on customer service tasks

Maintain professional and effective phone communication, remaining composed in stressful situations

Effectively communicate both verbally and in writing

Ensure accuracy in data entry and report generation

Maintain a positive, constructive, and cooperative attitude in the workplace

Keep detailed records of customer interactions, including quotes, inquiries, complaints, comments, and actions taken

Solve problems and communicate solutions to customers

Utilize computer skills, including Outlook, Datacor, Excel, and Word

Multi-task efficiently while analyzing information and responding appropriately

Be a self-motivated learner with a positive attitude

Act as a flexible, engaged team player

Qualifications:

Demonstrated organizational, customer service, and follow-up skills

Strong interpersonal and communication skills

Problem-solving abilities

Proficiency in basic computer applications

Ability to work in a fast-paced environment

SAP / ERP experience a plus

Compensation:

Salary based on experience

Full-time position (M-F)

Full benefits package, including health insurance, vacation, sick time, and retirement plan

Drug and smoke-free work environment Apply Now