Anticipated Duration: 6+months strong potential to extend or convert
Summary:
The Training & Development Manager is responsible for designing, implementing, and overseeing training programs that enhance the skills and knowledge of corporate functions with emphasis on commercial teams, including sales and portfolio management. This role focuses on improving commercial effectiveness, operational knowledge, and regulatory compliance to drive business growth and efficiency. The manager collaborates with functional leaders to analyze training needs and creates tailored learning solutions to ensure the workforce is equipped to meet industry challenges. A key result of this role will be functional playbooks and training programs for corporate functions.
Duties and Responsibilities will include the following:
Training Program Development- Design and implement training programs focused on key areas like sales strategies, customer engagement, supply chain management, and compliance with industry regulations (DOT, FMCSA, etc.). - Develop e-learning modules that may be reinforced by workshops, and in-person training sessions tailored to the needs of commercial teams. - Create learning paths for various roles within the commercial division (sales, value proposition development, premier solutions, marketing, etc.).
Needs Assessment and Analysis - Conduct training needs assessments by analyzing performance gaps, sales data, and operational challenges. - Work with leadership to identify competency/skill requirements and design learning solutions that align with business/functional goals.
Content Creation and Customization- Develop and/or source onboarding content, instructional materials, including presentations, manuals, and guides, ensuring they are relevant to the trucking and logistics industry. - Customize training content to reflect industry trends, company-specific procedures, value propositions development, and customer needs.
Commercial Team Support- Provide continuous learning support for the commercial teams by offering onboarding, coaching, and mentoring. - Align training programs to improve commercial team effectiveness in areas such as negotiation, account retention, customer relationship management, and logistics service offerings. Deliver on functional playbook.
Compliance and Regulatory Training - Develop and deliver training programs that ensure commercial teams understand and comply with relevant industry regulations (e.g., DOT, HOS regulations, hazardous material transport). - Stay updated on regulatory changes and ensure ongoing compliance education for commercial roles.
Evaluation and Measurement- Track the success of training programs by measuring improvements in key performance indicators (KPIs) like sales growth, customer satisfaction, and regulatory compliance. - Analyze feedback from training participants to continuously improve program effectiveness in collaboration with the Commercial team.
Collaboration and Cross-Functional Alignment- Work closely with Commercial, Operations, and People leadership to align training initiatives with business/functional objectives. - Foster cross-functional communication to ensure that training programs reflect the latest developments in the trucking and logistics industry.
Vendor and Partner Relationships- Manage relationships with external training vendors and consultants as needed. - Evaluate and recommend new training tools, systems, and technologies to enhance learning outcomes.
Knowledge, Skills & Competencies:
Strategic Thinking
Commercial Sales Acumen
Analytical and problem-solving skills?
Excellent communication and presentation skills?- Strong Executive Presence
Technical proficiency ?
Instructional & Curriculum Design
People Oriented & Results Driven
Change Management
Talent Development
Training & Development
Project Management
Education & Experience:
Bachelor's degree in Business, Human Resources, or related field of study?
Substantial sales, and account management training experience ?required
Advanced certifications in instructional design, learning & development, or similar field (preferred)
Experience designing content through platforms like Navex, Acadia, etc.
5-8 years of Training & Development Experience?
Successful project management and training experience across multiple functions both corporate and field operations aligned
Experience in logistics or service-related field (preferred)
The compensation range for this position is $47 to $60 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to Jessica Rives at jrives@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at jrives@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.