Immediate need for a talented Uploading Specialist. This is a 06+ Months Contract opportunity with long-term potential and is located in Houston, TX (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-43747
Pay Range: $11 - $13/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan.
Key Responsibilities:
Uploading all CAM patch data and customer information into the portal.
Answer all incoming Customer Experience Team calls and voicemails promptly and redirect calls to subject matter experts as required.
Document all calls or correspondences in company systems.
Demonstrate empathy and decrease customer tension.
Promote the value of Client Diagnostics cardiac monitoring.
Must communicate in a professional, empathetic, and diplomatic manner with good voice quality, dictation, and articulation.
Exhibit a high sense of urgency.
Identify, document, and escalate potential patient or customer complaints per standard operating procedures.
Works to achieve the daily Customer Experience Team's quality and productivity goals.
Assists with inventory control including the intake, storage, and recycling of CAM heart monitors.
Documenting all customer calls or correspondences in company systems as appropriate and following documented procedures for all activities related to the Client Diagnostics Quality System.
Key Requirements and Technology Experience:
Skills-Call Center, Documenting, Healthcare
High School diploma or equivalent
1-2 years of experience in a call center or customer service position preferred
Knowledge of medical terminology preferred
Excellent multitasking and organization skills
Excellent verbal and written communication skills
Computer skills including proficiency in MS Office
Knowledge of multi-line telephone system
Excellent customer service skills when interacting with all internal and external clients
Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.