Job Description:
*** THIS IS AN ONSITE POSITION IN THE GREATER HOUSTON AREA.***Key responsibilities include:
- Communicate with customers via inbound/outbound phone calls
- Manage assigned accounts and plan a course of action to recover outstanding debts
- Update account status and database regularly
- Validation of customer information including addresses, contact information, and right-party authentication steps
- Review terms of sales and agreement documents and explain them to customers to increase customer understanding of contract obligations
- Adhere to FDCPA, state, and federal laws and regulations
- Comply with policies and procedures as required
- Locate customers using skip trace sites, internet, and credit bureau
- Work from multiple servicing platforms to investigate and resolve discrepancies
- Communicate effectively with internal and external partners
- Comply with requirements when legal action is unavoidable
General Knowledge and Skills:
- High School diploma or GED required
- 2 years or more of experience in collecting
- Computer/Technical knowledge to change, add, or delete information in servicing platform
- Ability to problem solve quickly and efficiently in the best interest of the company and customer
- Basic understanding of consumer agreement documents
- Ability to type a minimum of 30 words per minute free of grammatical errors
- Proficient in Microsoft Word, Excel, PowerPoint and email
- Strong math skills
- Partner well with teammates and other departments
- Ability to work unsupervised after the initial training phase
EDUCATIONHigh School diploma or GED required