Growing Medical Device Manufacturer seeking a part-time Customer Care and Shipping Specialist.
Company: Privately held medical device company with great company culture seeing part time support for its growing team.
Hours/Schedule: M-F, 1-5pm, on-site each day
Job Type: Direct hire
Location Requirements: On-site, Billerica, MA
Rate: $25/hour
Job Description: The Customer Care & Shipping Specialist is accountable to the Manager, Customer Care. In this role, the individual will supplement the Customer Care function and assist in shipping material to customers, employees, and sales agents. The individual is expected to communicate daily with customers and the field sales organization.
The ideal individual is passionate about customer satisfaction and has demonstrated success working in regulated environment while maintaining customer and field sales engagement. The incumbent also has a track record of driving improvements, simplification, and automation.
Responsibilities:
Customer Care management
Manage customer requests and orders
Invoicing and credit memos
Complaint handling
Return goods authorizations
Setting-up agreements, customers in the system
Coordinate bookings such as hotel or car service for customer training
Sales support
Day-to-day communications with field organization
On- and off-boarding activities
Trunk stock management
Order fulfillment (literature, demo equipment, etc.)
Shipping
Assist with shipping, including documentation, assembling material, etc.
Assist with invoicing, as needed
Coordinate with Operations team
Qualifications:
3+ years of sales administration, customer service experience
4-year degree in Business Administration, or other advanced degree desirable.
Excellent communication skills, particularly phone and email correspondence
Microsoft Office Suite, with particular emphasis on Excel
Medical device sector experience desirable
Experience in a start-up/growth stage environment preferable
Inventory management experience desirable
FlexProfessionals respects and seeks to empower each individual and support the diverse cultures, perspectives, skills, and experiences of its candidate network. FlexProfessionals does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. The candidates whose resumes are shared with our business clients are selected on the basis of qualifications, merit, and business needs.