Customer Enablement Specialist at Advanced Technology Services (ATS) in Peoria, Illinois

Posted in Other about 2 hours ago.

Type: full-time





Job Description:

Principal Duties/Responsibilities:
  • Maintains standard ATS processes for the customers' and identifies opportunities for continuous process improvement.
  • Communicates directly with assigned customers, maintaining positive relationships.
  • Partners with new and expanding customers to ensure seamless platform setup.
  • Processes user account requests and log-in credentials; receives, uploads, and validates client data, configures features, and delivers platform feature end-user training.
  • Prepares, and presents standard metrics and process documentation to customer(s) and leadership.
  • Works collaboratively with solutioning, installation, support, and training teams to enhance standards, service delivery, and documentation.
  • Acts as escalation point for the customer during start up.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:
  • Associates Degree, or equivalent experience and 1 year of related experience.
  • Strong business acumen with an ability to represent a professional services organization.
  • Excellent verbal and written communication skills.
  • Strong presentation skills and an ability to engage and educate audiences.
  • Ability to stay organized and problem solve in a fast-paced environment.

Desirable KSAs:
  • Understanding of industrial manufacturing.
  • Understanding of condition based monitoring platforms.

Competencies:
  • Safety
  • Customer Focus
  • Communications
  • Interpersonal skills
  • Task management
  • Business Acumen

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.
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