We are seeking a Customer Success Manager (CSM) who will play a critical role in driving success for our clients. As a CSM at Vee, you will serve as the primary point of contact for customers, ensuring they maximize the value from our solutions, and building long-term, trusted relationships. You will work cross-functionally with teams such as Sales, Product, and Support to deliver exceptional customer experiences and to ensure smooth onboarding, adoption, and ongoing customer satisfaction.
Key Responsibilities:
Serve as the main point of contact for customers, guiding them through the entire lifecycle-from onboarding to renewal.
Regularly check in with customers to assess satisfaction, address concerns, and identify opportunities for improvement or expansion.
Lead new customers through the onboarding process, ensuring they quickly and effectively adopt Vee's products.
Develop a deep understanding of Vee's products, becoming a subject matter expert to provide customers with tailored advice and best practices.
Advocate for customer needs internally, ensuring that their feedback is relayed to product and development teams for continuous improvement.
Monitor customer usage and engagement data to proactively address potential challenges or risks.
Collaborate with customers to create success plans, ensuring they achieve their desired outcomes.
Own customer renewals by providing a high-touch experience that drives customer loyalty.
Identify expansion opportunities within accounts, positioning additional services or product features to meet customer needs.
Work closely with Sales, Product, and Support teams to resolve customer issues and share insights for product enhancements.
Participate in team meetings, providing feedback and suggestions to improve the customer success function.
Requirements:
Proven experience as a Customer Success Manager, Account Manager, or a similar customer-facing role.
Strong interpersonal and communication skills, with the ability to build rapport and trust with customers at all levels.
Analytical mindset with the ability to leverage data to drive customer success strategies.
Critical thinking skills with the ability to troubleshoot and solve problems.
Ability to manage multiple customer relationships and tasks efficiently in a fast-paced environment.
Strong organizational skills with meticulous attention to detail
Experience using HubSpot
Preferred Qualifications:
Previous experience working with nonprofit organizations
Familiarity with marketing strategies
Previous experience meeting upsell and renewal quotas
Why Join Vee.com:
Be part of a socially impactful SaaS startup that is driving positive change.
Collaborative and inclusive work culture.
Opportunities for professional growth and development.
Competitive compensation and benefits package.
If you are a hands-on, customer-oriented, and goal-oriented professional with a knack for sales and upselling, and a passion for driving social impact through technology, we invite you to apply for the position of Customer Success Manager at Vee.com. Join us in making a difference!