Winter Growth Adult Day Care-Assisted Living is a medical practice company based in Columbia, Maryland. Our facility is dedicated to providing compassionate care and support for seniors in need of adult daycare and assisted living services.
Qualifications:
You shall have a bachelor's degree, preferably in the health and human services field, from an accredited college or university. • Two (2) years of experience in sales/ admissions in senior housing. • Previous customer service. • Ability to handle multiple priorities • Possess excellent phone, written, and verbal skills for effective communication • Ability to facilitate small group presentations • Competent in organizational and time management skills • Demonstrates good judgment, problem-solving, and decision-making skills • Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel)
Responsibilities: • Is responsible for in achieving the Community's occupancy and revenue goals. • Builds a trusting and positive relationship with prospects by understanding the Winter Growth mission. • Assure rooms are well maintained and presentable • Admissions\Discharges for Housing and Day Programs: • Initiate and maintain contact with prospective residents and daycare participants. • Tour prospective residents/participants which may include home visits and virtual tours. • Handles walk-in or telephone inquiry activity. • Be available to provide evening/weekend tours when needed and virtual tours. • Manage online chat sessions during the week. • Follow-up on referrals. • Responsible for all aspects of the admission\discharge process (mandatory paperwork, OASIS input. • Collaborate with RN, Center Director, ALM to ensure the potential client is appropriate for the program. • Verify transportation available if applicable.
Update census and other lists with new admissions and discharges. • Ensures that all empty rooms are furnished, decorated, and maintained within the building. • Maintains a thorough knowledge of programs. • Maintains current knowledge and understanding of client payment sources including grant funding. • Be available to, as directed, with family issues. • Assist with any participant/resident issues.
Understand and remain current with Winter Growth Privacy and HIPAA policies as well as all State, Local, and Agency policies. Participate in interpreting these policies and the agency's philosophy, standards, and goals to staff and the community.
Be up to date on all regulations that pertain to assisted living and adult medical daycare including COMAR 10.07.14 (ALF), 10.09.07