*The formal title for this position is Global Business Process Owner
We are a team of hardworking builders and doers who share a passion for innovation and a desire to outpace others in our field. We push boundaries and seek opportunities for our products and people to evolve. As an inclusive workplace, we keep equity and respect at the forefront and empower employees to speak up, take accountability, and bring their best energy to work every day. At Generac, we collaborate, share successes, and promote a drive to win while respecting others and supporting growth.
This role is the primary global owner of the end-to-end business processes related to Service Lifecycle Management. This position is responsible for blueprinting, business impact analysis (BIA), incident ticket management, system enhancement planning, implementation, testing and user training. The primary objective of this position is to enable business growth and productivity through deployment, optimization and application of SAP or other key systems.
Essential Duties and Responsibilities:
Act as the Subject Matter Expert and provide blueprinting handbook for their workstream as new sites/subsidiaries come onto platform;
Coordination of business and system processes with rest of world team as global implementations occur;
Oversee integration Project Team Lead in activities including Blueprinting, Business Impact Analysis, Role Mapping and
Build and ensure knowledge transfer to SU resources and maintain appropriate resources to cover needs of business (# of SU, shifts, skill base, training);
Review, monitor and manage tickets for incidents and enhancements for assigned systems; resolve by collaborating with business partners, Super Users and COE's;
Lead the roll out of system enhancements, including hypercare and training of Super Users and outside user groups (customers);
Collaborate with functional business leaders in establishing the enhancement execution priorities and regularly communicate across the associated teams e.g. weekly;
Ensure knowledge transfer to SU resources and maintain appropriate resources to cover needs of business (# of SU, shifts, skill base, training);
Oversee all security and role mapping system changes; review and approve individual requests, lead regular review board of security requests including SUB level;
Work with the IT PMO to facilitate their understanding of the business requirements and interface with the Business to clarify deliverables as needed;
Support the implementation of process and data standards in all systems, per IT guidelines;
Prepare for and attend steering committee and other project status meetings, including input to the PMO
Lead regular (weekly/monthly/quarterly) work stream meetings with support resources (SU, Training and business leads, COE) to improve training and improve system effectivity;
Develop and maintain a fundamental understanding of Generac business goals and strategic objectives, apply creative problem solving approaches and conceptualize into productivity enhancing Global Services.
Develop business cases, ROI calculations and functional specifications of system enhancements or new modules, working with key stakeholders in Global Services.
Collaborate with IT in selection of suitable software solutions/packages in conjunction with the business.
Act as business liaison within work stream (work with COE to confirm approach, design, timeline, etc.); ongoing dialog with business to scope system enhancements and functionality needs by collecting business requirements and defining business process
Manage the lifecycle for the portfolio of assigned portal and app systems, including legacy applications, providing direction and coordination for enhancements, upgrades, and new system implementation, user acceptance testing and deployment.
Align the portal and app system development and phasing strategies across the business functions, regions and businesses (consumer/residential, industrial/commercial, mobile and international) to minimize redundancies and reduce costs.
Basic Qualifications:
Bachelor's degree OR in lieu of degree, equivalent work experience in a professional setting;
Minimum 5 years of SAP system experience working within a manufacturing environment.
Additional Qualifications:
5 years of medium to large-scale project and program management;
Demonstrated drive and determination to achieve success;
Good organization skills and time management necessary to lead large scale projects/programs;
Solid quantitative skill set and the ability to analyze, think and communicate with well-supported data;
Good problem solving skills; the ability to ask the right questions, help frame logical conclusions and arrive at effective solutions;
Ability to manage multiple projects and/or assignments concurrently;
Strong verbal and written communication skills;
Ability to work collaboratively across global geographies, business units' hierarchy and multiple functional areas;
Cross/multi-functional understanding of industry, company and products to enable identification of assumptions and events, and qualification of related risks and opportunities;
Proficient in MS Office (Outlook, Excel, Word);
Ability to work independently with limited direction and with a team in a fast paced, high work volume environment with emphasis on maintaining quality and timeliness;
Self-motivated;
Strong knowledge of one SAP end-to-end processes and related data (OTC, CRM, PTP, PTM, RTR, SLM, Master data).
To formally apply to this position click here: https://generac.wd5.myworkdayjobs.com/en-US/External/details/Global-SAP-Business-Analyst_JR1044?q=sap%20business. You will not be considered an applicant until you complete online application.
Great Reasons to work for Generac:
Competitive Benefits: Health, Dental, Vision, 401k and many more
State-of-the-art facility with an onsite gym, walking trails, café, free parking and many employee activities
Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers
Eligible for summer hours! (Memorial Day - Labor Day)
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generators
We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
Every day is Jeans Day! Dress for your day.
Product loan and discount programs
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law."