IT Hardware Asset Management Analysts leverage communication, technical, and analytical skill sets to identify, deliver, maintain, and optimize scalable solutions and value to the customer.
Always curious, Analysts understand how process and technology changes fit into the company strategy. Success is measured through a variety of methods including process improvement, effective use of technology products, metrics/data driven decision making, speed to delivery/resolution, and overall customer service provided to the end user. Hardware Analysts will support/use various technology platforms including PC/Mac desktops, laptops, retail selling devices, and mobile devices.
Key Responsibilities
Has a general knowledge and understanding of IT hardware, peripherals, and specifications including: desktops, laptops, mobile devices, shared devices, printers, and retail selling devices.
Analyses device options to meet the needs of the business, including tech compatibility
Processes customer requests for new device orders, break-fix, or replacements per existing policy and guidance
Supports accurate device inventory and organization for all devices acrossmultiple locations
Prioritizes and drives tasks that support program scope, measuring ongoing effectiveness
Awareness of industry practices, strategies, and processes within retail and technology
Awareness of technology tool sets
Behavioural Competencies
Provides amazing experiences for both internal and external customers by identifying needs and striving to meet them
Follows through on commitments and obligations and uses company resources wisely
Understands overall business objectives and priorities and how efforts align
Remains creative and open to new ideas
Exhibits exceptional attention to detail.
Collaborates, influences, and builds consensus through constructive relationships and effective listening
Solves problems by incorporating data into decision making
Focuses on solutions and identifies and removes barriers to problem solving
Adjusts to changing situations and expectations in a positive way
Key Qualifications
1-year Analyst, Financial Analyst, Logistics, or Technician experience