The ER Social Worker/Counselor provides direct clinical intervention, transition planning and counseling to patients and their families. The ETC /ED Social Worker/Counselor assesses the patient's social, emotional, financial, behavioral, cultural, and family situation, and interprets this information to the physician, nursing staff, and other care team members to facilitate appropriate transition planning. The ER Social Worker/Counselor assists patients and families in making appropriate linkages with community resources and provides consultation to ER staff, and the community, who are seeking input and guidance in efforts to resolve patient issues.
JOB QUALIFICATIONS
Education: Master's Degree in Social Work, Counseling or Marriage and Family Therapy required.
Licensure: LSW, PC MFT Required. Current license with the State of Ohio
Counselor, Social Worker and Marriage and Family Therapist Board.
Certification: CPI required by end of probationary period. CPR required by end of probationary period.
Experience: A minimum of three years post-Masters degree of experience in a health care setting, mental health setting and/or Alcohol/Drug Treatment Program agency setting is preferred.
Skills/Other: Strong Communication and Clinical Skills, including competency in diagnosing, along with knowledge of community resources.
Competencies:
1. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
2. Deal with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Is not upset when issues or processes are unclear.
3. Composure: Is cool under pressure. Does not become defensive or irritated when things are tough. Is considered mature. Remains composed in difficult situations. Can handle stress. Is a settling influence in a crisis.
4. Process Management: Good at figuring out the processes necessary to get things done. Knows how to organize people and activities. Understands how to separate and combine tasks into efficient work flow. Can see opportunities for synergy and integration where others cannot. Can simplify complex processes. Gets more out of fewer resources.
5. Conflict Management: Steps up to conflict and sees them as opportunities. Reads situations quickly. Good at focused listening.
6. Listening: Practices attentive and active listening. Has the patience to hear people out. Can accurately restate the opinions of others even when he/she disagrees.
7. Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team and organization. Provides individuals information so that they can make accurate decisions. Is timely with information.
8. Business Acumen: Knows how business works. Knowledgeable in current and possible future practices, trends, technology, and information affecting the business and organization. Knows the competition.