The Chief Operating Officer provides leadership in planning, guiding and coordinating practice operations and maintains focus on service and operational excellence. The primary responsibilities of this position are supervision of all practice staff with direct supervision of three mid-managers (30 staff members currently and growing!), fostering cohesion among all practice locations, managing and coordinating the development and implementation of policies and procedures. This is primarily an in-person position and the COO must be willing to work in all offices. The COO must have past evidence of successfully managing multiple medical clinics, growing and managing an annual revenue of at least $5-10 million, and ideally overseeing the opening of new clinic locations.
The job purpose revolves and acts out the clinic mission, vision and value statements.
ESSENTIAL DUTIES AND RESPONSIBILITIES: • Functions capably in clinical and administrative support positions within the practice. • Works with leadership to identify opportunities and problems and initiates plans for decision-making and problem solving in the organization, and specifically with regards to the practices in a positive manner. • Directly supervises practice mid-managers to oversee staff assuring adequate coverage for all position and arranging for coverage for sick and vacation time protocols. • Work with Admin Lead to assure schedules are full and refine scheduling protocol to address scheduling inefficiencies. • Works with the appropriate staff in the office, assures provider schedules are at a level to achieve identified benchmarks and apprises Medical Director of any issues. • Makes recommendations for staffing levels at the site based on site productivity and patient need. Assures adequate provider coverage to meet patient needs at all times. • Oversees interviewing, hiring and orientation of new staff. • Assures employee evaluations are completed in a timely manner and appropriate goals are set for all staff supervised. Makes recommendations for salary adjustments. • In conjunction with the Medical Direct, identifies areas of concern for providers and brings forward for resolution and feedback/follow-up. • Works with Quality Manager to assure practice is meeting all benchmarks and initiatives and provides recommendations and action plans to address any gaps. • Works with Quality to assess improvements made in systems or processes, system efficiency, innovation and creativity as well as commitment to generating new solutions and ideas. • Produce annual operation forecasting report and strategy. • Identify new market opportunities to accelerate growth. • Present operational strategy recommendations.
COMPETENCIES: • Highly organized, proactive, attentive to details and goal oriented • Ability to work with large data sets with guidance from medically trained individuals • Ability to identify problems, think logically - or creatively, and devise practical solutions • Ability to prioritize and carry out work assignments independently and efficiently • Excellent writing and oral presentation skills • Working knowledge of computer software, including Microsoft suite, AthenaEMR (or be willing to learn), slack and other systems. • Desire to work as part of a multi-disciplinary team to improve patient's health and wellness • Strong interpersonal skills and effective telephone skills • Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the healthcare team. • Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families of Well Life Medicine • Be punctual for scheduled work and use time appropriately. • Perform duties in a conscientious, cooperative manner. • Perform required amount of work in a timely fashion with a minimum of errors. • Be neat and maintain a professional appearance. • Maintain confidentiality and protect the Practice by abiding by laws and principles related to confidentiality; keeps information concerning Practice Operations, patients and employees confidential. • This position requires compliance with Health Center's compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element considered as part of the Director of Program's regular performance evaluation.
QUALIFICATIONS NEEDED FOR POSITION: • At least 5 years of progressively-responsible, management level experience in Health Care Management. • Good organizational skills to handle multiple priorities while remaining professional and calm. • Ability to lead and work with many diverse people. • Effective telephone skills. • Strong level of confidentiality due to the sensitivity of materials and information handled. • Ability to work independently and be self-directed and flexible. • Ability to prioritize. • Ability to perform functions with minimal supervision. • Ability to work at a high-volume level of accuracy. • Strong written and verbal presentation skills. • Strategic planning and business development experience. • Strong leadership and organizational skills. • Must be willing to be physically present and travel to all offices when needed (minimum 4 days per week in-office).
EDUCATION REQUIREMENTS: • Bachelor's Degree in Healthcare or Business Administration, or the equivalent in education and closely related work experience, required.
The ideal candidate will be responsible for ensuring operational excellence across the organization. Your primary goal will be to increase our organization's productivity, efficiency, and profitability. You will advise the clinic owner on key operational insights as well as provide coaching to employees.