We are seeking a dedicated and professional Call Center Customer Service Representative to join our Client Support Service team. In this role, you will be responsible for handling incoming phone calls and addressing various service inquiries related to Morgan Stanley accounts with a high degree of accuracy and efficiency.
Call Center Customer Service Representative
South Jordan, UT 84095
Key Responsibilities:
Respond to client inquiries regarding Client's Cash Management products and services
Provide support for Client's Online (client website) and Mobile app
Address general account and financial-related questions
Consistently meet key department performance metrics
Deliver World-Class Service in all client interactions
Qualifications:
Strong communication and customer service skills
Ability to explain complex financial information clearly and concisely
Proficiency in multitasking and adapting quickly in a fast-paced environment
Team-oriented mindset with a willingness to contribute to group success
Detail-oriented with a focus on accuracy
Basic understanding of financial services and products (preferred)
Previous call center or customer service experience (preferred)
Required Skills:
Excellent verbal and written communication
Strong problem-solving abilities
Proficiency with computer systems and software
Ability to remain calm and professional under pressure