Support Coca-Cola OTM business users, such as transportation planners, procurement, carriers, settlement, logistics leadership, and others, in their day to day OTM issues resolution with a comprehensive knowledge of functional areas of OTM.
Need ability to solve complex issues and troubleshoot within order management, shipment planning, bulk planning, invoicing and other areas of OTM.
Liaise with business and IT to resolve system issues and be the primary point of contact for OTM functional and system issues.
Suggest key process and performance improvement opportunities within OTM identified during the course of support.
Support OTM users by conducting training sessions and maintaining job aids and transportation/OTM documentation.
Must Haves & Preferred experience/duties:
5 years of functional experience configuring, maintaining and supporting OTM
Troubleshooting experience related to order issues, shipment planning issues, bulk planning issues, rating issues, master data issues etc.
Working knowledge of OTM modules such as order management, rates, shipment management, equipment, invoice and voucher creation, etc.
Ability to suggest/make OTM configuration changes to support business users