At The Kodak Group we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when we forge talents from different backgrounds, we empower our people to enhance their creative abilities which allows them to excel in their roles. Our top priority is to always deliver an incredible luxury experience for our clients.
The Boutique Director leads the team in providing this exceptional experience for all clients while prioritizing meeting and exceeding the Boutiques Sales goals. The Boutique Director motivates their team to prioritize the client experience by building a trusting relationship that only grows over time.
Key Responsibilities
Lead business development by creating and developing relationships through all client interactions:
- Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
- Drive sales and care service team to consistently achieve or exceed sales targets and KPI's
- Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
- Partner with Management to develop effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
- Strategize and develop networking opportunities for the boutique team
- Develop and execute strategic events to enhance the client experience in and out of the boutique
- Generate new clients while retaining and building existing client relationships through events, brand awareness, and relationship-based experiences
- Actively developing new and innovative business ideas focusing on partnerships and leveraging relationships to elevate the experience
- Achieve and exceed boutique sales targets by setting clear objectives and leading the team with effective sales strategies
- Analyze business performance using various reports to propose action plans that drive target achievement
Partner with corporate partners to ensure boutique success:
- Partner with Management to determine, communicate and monitor individual and team KPI's to further success
- Strategize with all Directors of the Kodak Group to effectively communicate key messages, business opportunities, and needs
- Lead and delegate boutique projects to Management as needed (daily/weekly/monthly/annual inventories, audit preparation, etc.)
- Lead Boutique management through controllable operating expenses: monitoring, analysis and action plan recommendations to optimize controllable expenses
Team Development and Management:
- Motivate and support the Boutique staff
- Identify success profiles and talent planning to define career paths and promote advancement, while monitoring and supervising Boutique team members
- Develop team to go above and beyond around client development and individual sales goals
- Develop product knowledge in coordination with brand support
- Communicate strategic initiatives to ensure staff are aware of brand and Kodak strategies, boutique targets, and client experience best practices
- Educate and inspire boutique team with brand knowledge, local/global competitive landscape, and industry news
- Perform administrative and HR tasks including but not limited to commission accuracy check and overtime management
- Actively recruit and maintain talent pipeline in and out of boutique
- Oversee monthly staff calendars and PTO planning
- Lead Boutique Management while implementing the coaching and training plan
- Partner with Management the performance management process through regularly scheduled individual meetings including biannual performance review
- Assess potential and propose development opportunities in partnership with Management
- Lead all operational processes in partnership with corporate Operations team including: shipping and receiving, inventory, management, aftersales to minimize stock loss and increaser customer service
Operations:
- Manage optimal levels of inventories and model stock in coordination with corporate team
- Perform cycle and inventory counts as required by corporate team
- Reduce risk of damage and ensure accurate stock counts with no losses
- Partner with customer service team in corporate to receive stock in a timely manner
- Provide the highest levels of customer service to support the growth of sales
- Adhere to and supervise compliance of established policies and procedures, including safe keeping of company funds and property, personnel practices, security, sales and record keeping procedures as well as overall store maintenance
- Ensure and develop visual merchandising for the Boutique to be in line with brand expectations and advertising campaigns in partnership with Management
- Problem solve and develop strategies that support the Boutique's service, efficiency and productivity
Qualifications:
- Bachelor's degree in a business-related field is required
- Required to have 7 to 10 years of management, especially in luxury retail or hospitality
- Fine jewelry experience is a plus
- Excellent understanding of the luxury client experience
- Required experience in managing direct reports
- Ability to multitask in a high paced environment
- Strong interpersonal skills are required
- Flexibility to work weekends, holidays and evenings
- Additional language skills are a plus
Technical Skills / Abilities:
- Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
- Previous experience with SAP is preferred
- Must be able to stand on feet all day
Personal Skills:
- Strong leadership skills
- Excellent analytical, organizational, and interpersonal communication skills are required
- Enthusiastic approach with clients and colleagues
- Entrepreneurial spirit to develop their own business and build long lasting client relationships
- Creativity in developing new ways to motivate and develop a team
- Collaborative approach with ability to foster a united work environment with a "can do" attitude
- Strong understanding of client service needs and priorities (internal and external)
- Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
- Ability to work in a fast-paced, evolving environment
- Intellectual curiosity and a passion for learning