Member Engagement Specialist focuses on membership retention, engagement and inclusion. This team member works closely with all departments in the organization to support strategies that result in achieving the goals of the Chamber. In addition, this position supports all events and all calls when they come into the office.
RESPONSIBILITIES INCLUDE Membership • Process new member applications • Onboard new members • Keep Chamber database up to date • Keep track of all Member participation activity • Assist Members with the Members only section of sdbusinesschamber.com • Organize ribbon cuttings • Assist with securing new membership & partnership revenue • Manage the Ambassador program
Retention • Contact 15-20 members per day • Encourage Members to attend events, advisory council meetings or professional development opportunities • Contact past due Members to secure their renewal • Network at all Chamber events to make sure Members are aware of all programs that the Chamber offers
Events • Organize all Regional Connect networking events • Support all events as instructed
Finance • Process payments • Create invoices when requested from Members
Additional Responsibilities • Attend all staff meetings and activities as requested by Chamber leadership • Support and attend Chamber events, activities and functions • Other duties as assigned
QUALIFICATIONS Essential • Proficient knowledge of computer systems, specifically in Microsoft Office, Canva, or similar • Exceptional writing skills • Exceptional customer service skills • Ability to work well under pressure and meet deadlines • Proven ability to multitask in a fast-paced environment • Strong verbal, non-verbal, and listening communication skills with internal and external partners • Ability to exercise discretion concerning privileged or confidential information • Ability to work independently and as part of a team • Ability to work flexible hours in support of scheduled events • Must have a valid state driver's license and reliable transportation to travel around the County. Employees will be compensated at IRS compliant mileage rates for using a personally owned vehicle.
Physical Requirements: • Ability to stand for extended periods • Some lifting and carrying (up to 25 pounds) • Requirements generally occurring in an office environment
Work Environment • Primarily office-based with occasional off-site meetings and events
Compensation and Benefits • Competitive salary and benefits package, including health insurance, retirement plans, and paid time off
Company Overview
North San Diego Business Chamber is dedicated to promoting the interests of our members and fostering a thriving business community. Our mission is to provide resources, advocacy, and support to help businesses grow and succeed.
This description is intended to give an overview of the position's responsibilities and duties. It is not all-inclusive. The incumbent may be required to perform job-related responsibilities and tasks other than those stated in this description commensurate with the organization's needs. The responsibilities may also change over time. This position description is provided for informational purposes only and does not form the basis of a contract.
Equal Opportunity Employer
North San Diego Business Chamber is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.
California Wage Transparency
Pursuant to California law, North San Diego Business Chamber provides a reasonable range of compensation for roles that may be performed in California. The starting salary for this position is $23.00 per hour to $25.00 per hour. Compensation will be determined based on several factors, including but not limited to, the candidate's qualifications, skills, and experience. This position is qualified for additional commissions and annual performance-based wage increases and bonuses. North San Diego Business Chamber also offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.