The General Manager is responsible for Managing day-to-day operations of Rigby's Entertainment Complex attractions and facilities. This position requires someone who is self-motivated, energetic, and driven to provide guests with prompt, efficient, courteous service, and ensure all goals are met by leading a team of employees in a high-energy, fun environment.
ESSENTIAL RESPONSIBILTIES & DUTIES
The following duties and responsibilities are normal for this position; they are not to be construed as exclusive or all inclusive:
Ø Responsible for hiring, training, and evaluating Team members.
Ø Ensures quality guest experience by leading staff in providing a fun, safe, and service focused environment for everyone within the complex areas.
Ø Train and manage all subordinate Managers, Supervisors, and Dept Heads to exceed expectations in areas of guest satisfaction, operation efficiency, safe practices, and loss prevention.
Ø Satisfactorily resolve guest issues as they arise.
Ø Monitor and maintain operating budget and operating reports.
Ø Train and supervise subordinate team members to ensure a high level of service, preparedness, and professionalism is achieved and maintained.
Ø Hiring, training, scheduling, evaluating, and firing team members.
Ø Implement operating policies and procedures for best practices and risk management in accordance with applicable codes, ordinances, and regulations.
Ø Work closely and coordinate with all other department Directors and Managers to ensure efficient and consistent operation of the Entertainment Complex to create exceptional guest and team member experience.
PERIPHERAL DUTIES
Ø Perform all other duties as assigned.
DESIRED MINIMUM QUALIFICATIONS
Education and Experience
The following standards express the minimum background of training and experience desirable as evidence of all applicants' ability to qualify for this position. Other training or experience, if evaluated as equivalents, may qualify an applicant for this position.
Candidate must have a bachelor's degree in a related field or have sufficient experience to thoroughly understand the objectives and operation in order to direct team members and maintain a high standard of service, usually interpreted to require a minimum of 5 years of experience as a manager in a similar facility, professional training, industry certifications, or advanced degree.
Necessary Knowledge, Skills, and Abilities
Ø Knowledge and experience of best practices in Family Entertainment Operations.
Ø Skills in leading a team of diverse team members.
Ø Exceptional communication skills, both written and verbal.
Ø Knowledge of best practices for risk management and guest service.
Ø Ability to focus on and accomplish multiple tasks at one time
Ø Skills in operating office equipment, including a computer.
Ø Ability to make quick decisions based on sound judgement and best practices guidelines.
Ø Ability to meet the physical demands that allows them to lead and supervise a team.
Ø Ability to have a flexible work schedule.
LICENSES/CERTIFICATIONS
Current Georgia Driver's license or be able to obtain within the first 30 days of employment.
SUPERVISORY CONTROLS
This position reports directly to the VP of Operations.
SUPERVISION EXERCISED
Leads and directs and Entertainment Complex team members to ensure company goals and objectives are met and that all operating policies and procedures are followed.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle or feel, stoop kneel, crouch, or crawl, and reach with hands or arms. The employee may be required to lift objects weighing up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Clear hearing and speech are required.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work is performed indoors. During the course of a normal workday, the employee may be exposed to indoor conditioned air. Quiet to moderate noise levels. Fast paced, requiring flexibility in handling a variety of functions simultaneously.
SELECTION GUIDELINES
Formal application; oral interview and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.