This is Alex Hales from Conflux Systems Inc. I am looking for a position Customer Services Professional your resume shows that you have relevant experience to it. The detailed job description is as follows. If you are interested in this position, please call me back at 1(404)-477-0074 EXT -106 or reply to me with your updated resume to my mail id alex@confluxsystems.com.
Job Title: Customer Services Professional
Location: One Internet Plaza Johnson City, TN
Pay rate: $20/hr.W2
Job ID: SIMNJP00075092
Duration: 12 Months
Job Description:
Knowledge of SAP, CRM systems and Quotation tools.
5+ years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries.
Experience with managing software applications preferred
Responsibilities:
- Must have strong reporting experience, meeting deadlines, and meeting high accuracy goals.
- Respond and resolve problems in a timely and accurate manner while providing excellent customer service.
- "Transfers" expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions
- Manage the data workflow, as it interacts with the workflow in the CRM tools
- Utilize CRM tool to directly communicate to internal/external customers, suppliers and affiliates.
- "Transfers" expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions
- Primary focus will be supporting multiple product lines within assigned business segment for customer types including industrial, and construction distributors, end user accounts, and OEMs.
- Follow up and engage stakeholders as required until the expected release date for open orders are addressed accordingly.
Required Knowledge/Skills, Education, and Experience:
1. Secure wireless and/or automation product experience may be required; associates degree in related discipline is preferred.
2. 5+ years of practical Customer Support experience and/or related field (Phone/Web/or Live Chat)
3. Demonstrated ability to reproduce a customer problem, isolate cause and drive resolution.
4. Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
5. High Level of professionalism and excellent customer service skills.
6. Ability to multitask and handle a high volume of work accurately.
7. Excellent verbal, written, and organization skills.
8. Desire to grow within the company.
9. Ability to work within a team environment.
10. Must be a self-starter.
11. Ability and desire to learn assigned business segment product line. May need to take internal product training classes.
12. Ability to successfully complete required training program.
13. Strong data analytical and problem-solving skills in identifying patterns and trends.
14. Proficient with Microsoft Suites.
Preferred Knowledge/Skills, Education, and Experience
1. Knowledge of SAP, CRM systems and Quotation tools.
2. 5+ years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries.
3. Experience with managing software applications preferred
Additional ongoing responsibilities:
- Develop knowledge of assigned products within division and systems to move within the Customer Support Organization.
- Develop lasting professional relationships within organization such as: plants, warehouses, sales, standard pricing, product managers, and buyers.
- Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.