eCard Systems is a trusted physical and digital gift card provider, serving major clients like Square and Toast. We are headquartered in Nashville, TN, and deliver innovative solutions to support businesses across various industries. As the first dedicated Product Manager/Leader, you will be able to define and lead the product strategy for digital and physical offerings, collaborating directly with senior leadership.
Position Overview
The Product Manager/Leader is responsible for the end-to-end product planning and execution across the entire business lifecycle. This role involves gathering and prioritizing product requirements, defining product vision, and collaborating with cross-functional teams (IT, sales, marketing, finance, support, and operations). You will ensure product goals align with the company's overall strategy and financial objectives. Reporting directly to the CEO, you will be an integral part of eCard's strategic planning and execution process, driving growth for our gift card products in partnership with key clients like Square and Toast.
Key Responsibilities
Product Strategy: Define the product vision, strategy, and roadmap, ensuring alignment with overall business objectives.
Market Analysis: Identify market trends and business opportunities to position the product competitively.
Stakeholder Collaboration: Engage with IT, sales, and marketing teams to gather product requirements and execute product plans.
Metrics & Reporting: Define, analyze, and report product metrics to measure success and inform strategy.
Competitive Analysis: Assess the competitive landscape and deliver clear, actionable strategic recommendations.
Partnership Management: Work with internal teams and external partners (such as Square and Toast) to build and enhance product offerings.
Go-to-Market Leadership: Lead product launches, monitor performance, and drive product growth through innovative strategies.
Support Cross-Functional Teams: Provide product support for sales teams through training and marketing activities.
Knowledge, Skills & Abilities
Technical Expertise: Strong technical background with the ability to dive into product details and collaborate with development teams.
Strategic Leadership: Proven ability to create long-term strategic plans while driving short-term tactical execution.
Hands-on Approach: A leadership style that emphasizes active involvement in daily operations and decision-making.
Communication Skills: Excellent verbal and written communication skills, with the ability to present complex ideas clearly to different stakeholders.
Data-Driven: Experience with analytics and business intelligence tools to guide product decisions.
Self-Motivated: Capable of operating independently and managing multiple priorities.
Collaboration: Strong team player who can negotiate and work across departments.
Learning Agility: Quick learner with the ability to adapt to changing market conditions and business needs.
Why Join Us?
Lead product innovation for key clients like Square and Toast.
Be part of the core strategic team reporting directly to the CEO.
Work with a passionate, dynamic team and help shape the future of eCard Systems.
Competitive salary and opportunities for growth.
How to Apply
Submit your resume and a cover letter outlining your experience and qualifications for this position.