Under general supervision, performs the Bank's electronic banking functions, including set-up, monitoring, and customer service enquiries in accordance with bank policies, procedures and regulations; Complies with all regulations which apply within the scope of the position, including Bank Secrecy Act.
DUTIES
Set up/input and maintain all electronic banking functions for business online banking, merchant remote deposit, business bill pay, ACH originations, business online wire, etc.
Handle all electronic banking product offerings, processes and customer inquiries; provide high quality customer services.
Respond to inquiries, internal and external, on product usage and system operations.
Monitor and respond to online customer inquiries.
Review ACH file transfer report.
Review EBanking Daily Report - EBB/EBC.
Review and delete inactive business online banking users on a semi-annual basis.
Perform other duties as assigned.
QUALIFICATIONS
EDUCATION: AA degree or equivalent
EXPERIENCE: Bank branch operations experience; knowledge of banking regulations
SKILLS/ABILITIES
PC literate
Detail-oriented
Strong communication and customer service skills
Bilingual (English/Mandarin) a plus
WHY WORK FOR US?
Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago, and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:
Medical insurance
Vision insurance
Dental insurance
401(k)
Disability insurance
Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.