Service Delivery Administrator at Aspire Technology Partners, LLC in Eatontown, New Jersey

Job Description:

POSITION SUMMARY:
The SD Administrator is a member of the Service Delivery Department which is a centralized point of customer engagement management, resource management, deliverable assurance, and project & portfolio reporting. The SD Admin will be responsible for maintaining a centralized resource skill (s) and availability matrix, generate a Weekly & Monthly SD report package as well as other ad-hoc reports, supporting SD team, and will oversee Sub-Contractor deliverables within Aspires scope and timeline obligations to customers. From time to time, the SD Admin may also assume various internal process and tool improvement projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING: OTHER DUTIES MAY BE ASSIGNED.
Possesses strong written, oral, organizational and management skills. Gives attention to detail.Performs project management responsibilities on small customer projects; assumes responsibilities to initiate the project, plan for the project following a punch-list approach, gathers progress and communicates status on a weekly basisCoordinates project-related activities throughout the project management life cycle in support of the project managers; these responsibilities include but are not limited to administrative activities, project initiating activities, resources allocation, equipment/license tracking and information gathering, etc.Assists in project closure meetings to ensure all closure steps are completed in a timely fashion; these steps include but are not limited to forwarding closure documents to customers and following up with customers in terms of formally closing a project, forwarding customer satisfaction survey links to respective project managers for distribution, ensuring billing gates closure, closing and archiving projects and artifacts.Coordinates the planning and reporting efforts of subcontractors on a weekly basis and communicates updates and status to respective project managers.Engages with a variety of staff levels internally and externally, including senior management.Assists with Continuous Improvement initiatives as needed, such as SOPs and other documentation.Assists with updating PMO templates, team SharePoint site, and running ConnectWise reports.Generates standard and ad-hoc PMO reporting.Sets up projects in ConnectWise/SharePoint & verifies contacts.Assigns/coordinates engineer on-call schedule.Manages weekly schedule review calls for SD engineers.Coordinates Engineer/PM assignment to projects.Assists in the tracking of shipped equipment.Sets up projects for Blocks of Hours & managing them until closure.Assists Project Managers with larger XL project activities, as needed.Ensures SOWs are signed & countersigned and filed to project share point folder.Other duties as assigned.

Minimum Education and Experience:
Bachelors degree (or in Senior year) in either IT or Business required
Experience and/or education background/training in technology
Excellent collaboration and communication skills with ability to influence
Experience with Microsoft Office Tools (Word, Excel, Outlook, PowerPoint).

Preferred Education and Experience:
Some technology infrastructure experience is a plus
Some formal project management experience is a plus
SmartSheet
SharePoint
ConnectWise
Visio

OTHER SKILLS and ABILITIES:

Strong interpersonal skills demonstrated in the ability to communicate on all levelsAble to prioritize multiple tracks of work while determining critical pathAbility to learn quickly and demonstrate learning to on-the-job applicationsStrong verbal and written communication skills with a strong focus on client serviceA comfort level with presentation tools and techniques

TRAVEL: N/A

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand, walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job involve normal vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.
This position reports to the PMO Manager.

Aspire strives to provide full time employees with a competitive and meaningful benefits package that includes:
401k with company match Medical with prescription drug coverage, dental and vision care; effective first day of the following month. Company paid Long Term Disability (LTD) Company paid Life & AD&D Federal Spending Account. Generous paid time off and holidays.

Aspire Technology Partners, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.