Application Support II at The Judge Group Inc. in Campbell, California

Job Description:

Location: Campbell, CA

Salary: $35.00 USD Hourly - $40.00 USD Hourly

Description: Our client is currently seeking an Application Support II




Responsibilities

• Monitors and maintains operational readiness of EA system and provides 24/7 support on as needed basis. .


• Provide Level 2 Incident Management support for the EA modules with a goal of meeting Business service levels. Take ownership of critical issues, enlist proper representation from other IT support terms and drive towards resolution.


• Resolve EA functional errors as identified by Business Partners; includes reviewing business process and EA document workflows to identify cause and recommend corrective actions.


• Debug and resolve production support or business process issues, including time estimates for corrective action, in order to meet the customer service level agreements.


• Includes identifying root cause and reporting of problem resolution.


• Meet with Business Partners to gather information and prioritize reported defects for submission to Development for resolution


• Identify opportunities for system enhancements that will deliver enhanced functionality and/or simplify system administration


• Develop and refine work plans for changes (including defects fixes, enhancements and/or configuration changes) to EA. Configure and test changes to system.


• Coordinate for the promotion of code/configuration changes to the production environment after Quality Control and User Acceptance sign-off.


• Work with other IT support teams to resolve infrastructure related problems (i.e. Basis, Network, Database) where appropriate


• Ensure proper operational monitoring and reporting to ensure 24x7 availability of our enterprise systems.


• Take action when issues are reported.* Perform Service requests as requested by Business Partners


• Provide financial functional expertise, guidance, presentation, and instruction on EA products to the business units and users


• Maintain support documentation * Gather and analyze performance metrics to support continuous improvement for Change Management


• For finance related projects, drives the plan to ensure that new features and functionality are supported by the team upon go live.


• Key deliverables include the creation of a steady state support plan, performing test cases, creating appropriate documentation, ensuring proper monitoring and the facilitation of team cross training sessions.


• Perform off-hours support on occasion and act as an on-call escalation point for priority issues

Contact: rkumar03@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now