Credit Service Representative, Self Pay Collections - Northridge, CA at Medtronic in Northridge, California

Job Description:

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
The Self Pay Credit Services Representative is responsible for handling a high volume of account reconciliation tasks handling credit and or debit AR, processing refund requests, adjustments, money transfers and write off requests. Processing customer correspondence and customer receipt and statement requests. Handle inbound and outbound calls from customers related to payments and sales peers related to payment plans and or other customer requests as needed, providing world-class customer service, updating patient accounts with appropriate transactions and notes. Help support internal departments with Financial Assistance approvals as well as third-party payment plan arrangements.

• Perform full reconciliation on assigned workview, self-pay collections including, but not limited to, correspondence, e-mails, voicemails, insurance verification, write-offs, work view and other projects as the need is presented.


• Provide excellent customer service to all internal and external customers; maintain a professional attitude when speaking with customers.


• Escalate customer complaints that cannot be turned around to the appropriate department or supervisor.


• Adhere to assigned schedule for the start of shift, breaks, lunches


• Ability to pull EOB from various websites and answer questions regarding Explanation of Benefits (EOB).


• Ability to read and understand the information provided in remittance advices, and other payer


• correspondence from a wide variety of sources including government and commercial payers.


• Maintain work view at inflow to ensure prompt account resolution to increase cash collections and or reduce Self Pay credit balance accounts.


• Meet standard of 95% or higher of productivity goal and maintain an average quality score of 2.80 or above.


• Assist with assignments as directed by management


• Ability to be flexible with working hours within given adequate notice.


• Ability to accept and carry out oral and written instructions accurately


• Assist in the training of new employees as needed.


• Know all standard corporate and departmental policies and procedures and function as an Collection Clerk in the Department of Patient Financial Services.


• Excellent interpersonal skills to communicate effectively and diplomatically with internal and


• external customer both in person and over the telephone.


• Perform all daily tasks independently, while working as part of a team, within a demanding environment, with the ability to perform under frequent interruptions and/or distractions.

MUST HAVE: Minimum Requirements

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

• High school diploma or GED equivalent


• Requires minimum of 2 years of relevant experience supporting healthcare collections

NICE TO HAVE: Desired/Preferred Qualifications

• Experience with MS Office suite (Word, Excel, Outlook), and internet and web site navigation


• Experience with healthcare revenue cycle operations, including inter- and intra- departmental processes, Information Technology, and systems integration


• Experience on Centricity GE system, Collect and SAP.


• Excellent interpersonal and verbal communication skills to communicate effectively and diplomatically with internal and external customers both in person and over the telephone.


• Typing skills and 10-key pad by touch to accurately process various data and documents with speed and accuracy.


• Skill in maintaining files in a logically organized fashion.


• Skills in performing all daily independently, while working as part of a team, within a demanding environment.


• Previous experience on SAP and TRAC

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$38,000- $57,000

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

At Medtronic, most positions are posted on our career site for 3-7 days.