Assistant Head Teller at WEOKIE Federal Credit Union in Oklahoma City, Oklahoma

Job Description:

POSITION DESCRIPTION

Title: Assistant Head Teller Revised: 2/5/24

Salary Grade: Nonexempt

Department: Operations

Mobile Device Eligible: No Reports To: Branch Manager # Supervised Staff: Varies by branch Laptop Cell Phone

1)Assists the Branch Manager in overseeing a teller line operation that is adequatelystaffed with welltrained and motivated employees. Ensures employees perform in asafe and sound manner and deliver an extraordinary service experience for allmembers.2)Supervises tellers who actively support the overall service delivery strategy.Responsible for training, certification, consistently coaching, conducting regularreviews, and developing Tellers for advancement.3)As a working manager, assists in other teller roles as needed. Identifies opportunitiesto expand members’ relationships with the credit union by recommendingappropriate products and services.

BASIC FUNCTION

IDENTIFYING INFORMATION

MAJOR ACTIVITIES

Provides assistance to the Branch Manager in coordinating the activities of Tellers to provide members accurate, timely transaction services. Ensures high quality member service.

4)Ensures proper policies, procedures, risk mitigation activities, and operating controlsare followed. Reports gaps in policies, procedures, and operating controls toleadership to ensure member impact and risk is mitigated.5)Discusses job performance problems with employees in order to identify andresolve issues.6)Ensures each teller balances every day. Provides assistance to locate anydifferences. Ensures that all differences are properly noted and, if required,reported to the Vice President of Branches immediately.7)Ensures that the appearance of the teller area and personnel are neat, organized,and in accordance with credit union policies.8)Assist in vault duties.9)Performs other duties as assigned.

1)Service expectations of members are exceeded through consistent application of providingextraordinary member service when conducting member transactions with few, if any servicecomplaints.2)The teller operation is adequately staffed to meet member needs (with minimal overstaffingand unwanted turnover).3)Employees under the Assistant Head Teller’s direction are thoroughly trainedaccording to their respective job functions.4)All activities are efficiently conducted, generally error free, and are completed following theappropriate policies, procedures, operational controls, and compliance controls.5)Losses, errors, and risks are controlled and mitigated by adhering to all applicablepolicies and procedures and ensuring proper audit controls are in place.6)Work according to schedules and department attendance guidelines. Need may arisewhereby this position may provide coverage at other branches.

CRITICAL RESULTS

A.Specialized or Technical Knowledge and Skills:1)High School Diploma or GED required.2)At least 6 months in the retail financial services industry is required.3)Previous supervisory skills are preferred but not required (this is an entrylevel supervisorposition).4)Must be familiar with member experience operations.5)Must be able to learn and use a variety of software applications such as Microsoft Office andthe credit union’s core processing systems.6)The employee is frequently required to walk and sit. The employee is occasionally requiredto climb, balance, stoop, kneel or crouch.

B.Behavioral Competencies: Behavioral competencies are the skills and personal characteristics thatan individual should possess in order to be successful in this position.

1)Core Competencies: Core competencies are consistent for all positions across the organizationand are aligned with WFCU’s core values.

a)Member Focus (internal and external): Builds member confidence, is committed toincreasing member satisfaction, sets achievable member expectations, assumesresponsibility for solving member problems, ensures commitments to members are met,solicits opinions and ideas from members, and responds to internal members.

b)Dependability: Meets commitments, works independently, accepts accountability, handleschange, sets personal standards, stays focused under pressure, and meetsattendance/punctuality requirements.

c)Integrity/Ethics: Deals with others in a straightforward and honest manner, isaccountable for actions, maintains confidentiality, supports company values, conveysgood news and bad.

2)Job Specific Competencies: The position requires a wellrounded and levelheaded individualwho is able to maintain composure in a variety of situations. The following stand out amonga long list of behavioral competencies for this position:

QUALIFICATIONS

a)Leadership: Leads through change and adversity, makes the tough call when needed,builds consensus when appropriate, motivates and encourages others.b)Managing for Results: Sets challenging and productive expectations for team, keepsteam accountable for actions, provides leadership and motivation, provides resourcesand support, uses checkpoints and data to track progress, sets up systems and processesto measure results.c)Managing Performance: Applies clear/consistent performance standards, handlesperformance problems decisively and objectively, is direct but tactful, provides guidanceand assistance to improve performance.d)People Development: Provides feedback and coaching, rewards hard work and risktaking, takes mentoring role, challenges and develops Tellers, accepts mistakes,provides visibility/opportunity.e)Job Knowledge: Understands duties and responsibilities, has necessary job knowledge,has necessary technical skills, understands company mission/values, keeps jobknowledge current, is in command of critical issues.

C.Physical Demands: The physical demands described here are representative of those that must bemet by an employee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essentialfunctions. While performing the duties of this job, the employee is required to see details at aclose range. The employee may be required to occasionally lift and/or move up to 50 pounds.

D.Work Environment: The work environment characteristics described here are representative ofthose an employee encounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essentialfunctions. The worker is not substantially exposed to adverse environmental conditions. The noiselevel in the work environment is usually moderate.

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

WEOKIE does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender

expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in

any of its activities or operations. These activities include, but are not limited to, hiring of staff, selection of

volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming

environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.

Equal Opportunity Employer, including disability/protected veterans

PI251157012

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