Power Parts/Service Coordinator at Sudden Service, Inc. in Pasadena, Texas

Job Description:

Job Responsibilities:

• Answers phones and assists customers with their needs.
• Provides administrative support to 3-5 Generator Technicians.
• Ensures all technicians' time and field service report's are in by 8:00 am daily and checked for accuracy.
• Enters time on spreadsheet to be sent to payroll.
• Forwards field service reports to accounting along with any changes to time or mileage for invoicing.
• Checks expenses for accuracy and company guidelines.
• Schedules monthly preventive maintenance.
• Schedules any service repairs.
• Keeps track of all customer checks that come to the branch.
• Reviews schedules with technicians each morning and afternoon to ensure they know of any changes and scheduled times.
• Orders any parts needed for jobs from the parts department.
• Ensures any additional repairs that are turned in are sent to the Service Manager or Service Sales Person for quoting.
• Checks all accounts for credit hold or P.O.'s needed before scheduling work.
• Effectively control inventory by managing inventory levels through consistent achievement of acceptable 'turns' and minimizing slow-moving and obsolete parts.
• Minimize cost though aggressive management of departmental operating expenses.
• Successfully manage the store's Counter Parts Sales operation with financial responsibility to optimize gross margin through increased sales volume and reduced cost of goods sold.
• Prioritize transactional accuracy to maximize profitability.
• Maximize service productivity and profitability through the execution of seamless and efficient transfer of Parts and accessories to branch Technicians, Service vehicles and parts cages.
• Demonstrate a productive and collaborative commercial partnership with all vendor/suppliers.
• Generates sales to customers for parts, assemblies, and complete rebuilds.
• Acts as a liaison between Taylor Power System and the customer. Helps resolve any problems the customer feels he has with receiving parts, quality of rebuilt components, invoicing and any other problems necessary to maintain rapport with the customer.
• Makes constant recommendations and suggestions for merchandising programs.