Payroll Customer Support Specialist (Hybrid Work Schedule) at Kroger Corporate in Hutchinson, Kansas

Job Description:

Resolve call center tickets and emails from associates, stores and division personnel pertaining to payroll. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum

• Working knowledge of Microsoft Office, including Excel
• Ability to work within strict deadlines
• Good written and oral communication and customer service skills
• Must be able to use discretion and maintain confidential information
• Self-starter with ability to perform job responsibilities with minimal supervision
• Ability to work well with others
• Physical ability to access all necessary files

Desired

• Payroll experience, with knowledge of Oracle cloud based or other payroll systems
• Sound judgement when handling complex customer situations
• Advanced Excel skills

• Resolve assigned call center tickets
• Process online stop pays and replacement checks for assigned divisions
• Partner with Kroger Benefits to provide arrears and benefit payment information
• Review and reconcile W2s as part of year-end processing
• Respond to payroll questions from division and store associates
• Must be able to perform the essential functions of this position with or without reasonable accommodation