AVP, Subservicing Oversight Manager at Wintrust Financial Corporation in Rosemont, Illinois

Job Description:

Wintrust Mortgage was founded in 1981 to help customers achieve the American dream of homeownership and has since successfully navigated the ever-changing real estate market. As a full-service, federally chartered lender with offices located across the country, we’re dedicated to providing customers with a wide range of mortgage products and have the capability to lend in all 50 states. To complement the basic conventional, FHA, and VA loan programs, we are uniquely positioned to meet the needs of the continually evolving market. Wintrust Mortgage is part of Wintrust, a financial services company with more than $50 billion in assets.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)


• Competitive pay and discretionary or incentive bonus eligible


• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.


• Family-friendly work hours


• With 175+ community bank locations, we offer opportunities to grow and develop in your career.


• Promote from within culture.

Why join this team?

• We have a culture that encourages an entrepreneurial spirit.


• We offer multiple opportunities for development and upward mobility.

Job Description Summary

Oversight Manager responsible for monitoring, reviewing, and providing oversight to a subservicer that provides mortgage servicing for a portfolio of residential loans. To include leading and managing a team of servicing professionals.

What You’ll Do

• Provide daily reviews of the Subservicer’s loan servicing efforts to include Escrow Administration, Investor Reporting, MERS, and QA. 


• Provide Daily Support and Oversight for matters related to Subservicer’s efforts. To include reviewing reporting, systems, and documentation to ensure Subservicer’s compliance with applicable requirements.


• Monitors subservicer’s performance objectives and goals, to ensure continued compliance with investor, insurer, guarantor, and agency guidelines.


• Manage governance processes of the third-party subservicer to minimize losses from failed vendor processes, inadequate controls, and emerging risks.  Evaluate and monitor processes. 


• Streamline or automate processes as opportunities are identified. Assist with training and developing staff members as needed.


• Supervises department staff, establish and monitors performance measurements, and defines training goals.

Knowledge/Skills/Background/Experience

• High School Degree or equivalent


• 7-10 years of related experience preferred.


• Knowledge of mortgage servicing industry and investor guidelines.


• Strong organizational, analytical, and problem-solving skills with the ability to multi-task.


• Able to work in team environment with strong attention to detail.


• Knowledge of mortgage servicing systems, servicing technology and practices.


• FIS IBS experience is a plus.


• Ability to interact professionally with diverse groups, and subject matter experts.

Benefits

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.