Home Custom Services Manager - Austin/San Antonio at Best Buy in Round Rock, Texas

Job Description:

<div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">The Home Custom Services Manager is responsible for driving consistent and high-quality home channel fulfillment by Best Buy and Geek Squad employees while also driving productivity to meet business needs. This role offers project management expertise within Magnolia Design Centers, in-home consultations, and Best Buy Business. They offer a custom and premium experience for clients within a designated market.<br><br>At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.<br><br>We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.<br><br><b>Key Responsibilities</b></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Drives a positive customer experience by building relationships and providing solutions to their needs.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Develops effective strategies to meet service-related goals.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Provides oversight of the Best Buy and Geek Squad Strategies within their area.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Provides teachable point of view for new processes, procedures, business segments, and areas of focus</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Responsible for owning and maintaining pertinent partnerships to drive business results and improve the client experience.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Partners with sales partners to ensure services solutions are sold right the first time.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Collaborates with Home Market Manager to select the most efficient labor options.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Analyzes business trends on a daily, weekly, and monthly basis.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Reviews all assessment requirements for the geographical area and ensures action plans are being followed.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Develops area and individual action plans to overcome performance gaps.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Contributes to and develops an effective team environment that drives employee engagement and performance.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Contributes to efforts to attract high-quality and diverse talent, meeting both immediate and long-term needs.</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Collaborates with sales teams on weekly pipeline meetings within assigned area.</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><b>Basic Qualifications</b></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">4 years of services, retail, or related experience inclusive of supervision of direct and indirect reports, coaching, training, recognition, and managing business outcomes OR military equivalent</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">1 year of consumer electronics or appliance industry experience</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Strong written, verbal, communication, and presentation-related communication skills</span></span></div></li></ul><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><b>Preferred Qualifications</b></span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">5 years of services, retail, or related leadership experience</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">3 years of retail management experience</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Experience in a large global consumer-oriented business in the retail industry and/or a multi-channel, multi-brand business</span></span></div></li></ul><div><br><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Best Buy is an equal opportunity employer.<br><br><strong>Application deadline: </strong>Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</span></span></div> <p> Position Type: Full timePandoLogic. Keywords: Marketing Manager, Location: Round Rock, TX - 78681