Welcome Specialist-Kirkwood YMCA at GATEWAY REGION YMCA in Kirkwood, Missouri

Job Description:

The Gateway Region YMCA is one of the leading nonprofit charitable organizations in the St. Louis metropolitan region, with a focus on nurturing the potential of every child and teen, improving health and well being, and supporting and serving our neighbors. For more than 170 years, the Y's mission has been to put Christian principles into practice through programs designed to build healthy spirits, minds and bodies for all. We do that by being the center of communities, serving more than 260,000 individuals annually through our 24 traditional branches located in St. Louis City, seven Missouri counties and six Illinois counties, as well as YMCA Trout Lodge and YMCA Camp Lakewood, the YMCA Community Development Branch, and our Washington University Campus Y Branch. We aspire to be a safe place by promoting diversity, equity, inclusion and belonging for all. We are a growing and exciting organization where you can flourish, and we would love for you to join us!

Model the YMCA character values of caring, honesty, respect and responsibility through your actions and conversation with members
Engage in active listening with potential members to develop sustainable relationships, determine individual goals and interests
Greet, Interview and tour future members
Create outbound calls and emails to generate future members to tour center
Follow up on membership inquiries
Responsible for tracking and reporting on all tours that result in membership
Responsible for follow up of all non-joins within specified time
Process all memberships via membership software systems and ensure all processes are followed
Schedule all new members for their MYFITness Appointment
Connect members to specific programs and services; process program registration with the intent to increase member utilization of other services as needed
Prospects all non-member program users
Track and provide sales, terms, recovery and MYFITness enrollment updates monthly to supervisor
Track and provide number of "quality" conversations, program enrollments, MYFITness enrollments
Review and assist with the actualizing of member satisfaction surveys and suggestion feedback
Implements, distributes and communicates all membership marketing campaigns and any sales related promotions
Assist with center and association member appreciation and recognition event(s) and program(s)
Educate Members on our not-for-profit mission and increase participation in our Y's Annual Giving Campaign and Volunteer Opportunities
Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce
Equal Opportunity Employer M/F/D/V
The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.