Relationship Manager at State Street in Kansas City, Missouri

Job Description:

Who we are looking for

The Relationship Manager will cultivate a deep understanding of the client's business and the services provided by State Street, with the objective of optimizing client satisfaction, ensuring that the client experiences an excellent client experience at State Street. The successful candidate will also be responsible for identifying new business opportunities within their client base.
Individual accountabilities include client & STT strategic alignment, thought leadership, client communication, monitoring satisfaction levels and sharing feedback internally, seeking out strategic revenue opportunities and relationship governance.

The Relationship Manager will collaborate with internal stakeholders in commercial negotiations, and will ensure compliance with contract terms. Expected leadership behaviors include an ability to contribute to team excellence, excellent collaboration and communication skills, and willingness to drive strategy and engage with the client across its global locations

Why this role is important to us

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship - for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer - across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

• Responsible for strategic day to day management and the maintenance of successful long term relationships of assigned accounts.


• Responsible for all aspects of client relationships including preserving existing revenue base, and expanding revenue from assigned client relationships.


• Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are resolved. Proactive identification of client needs, and potential internal issues impacting client satisfaction.


• Establishes senior level relationships with assigned clients. Keeps senior management informed of new developments, service issues, and new business opportunities.


• Manages preparation of internal risk and compliance profiles, responds to inquiries from client auditors and periodically reviews client invoices for accuracy


• Responsible for client retention and revenue expansion through existing services and cross sell. Creates barriers to exit through providing strategic value-added services.


• Develops fee strategies and presents fee proposals for sign-off. Negotiates fees and contracts with clients, ensures fee schedules are properly implemented, and receivables are collected timely.


• Provide overall project management for client related new business/systems initiatives. Acts as a liaison between client and business units to ensure successful implementation.


• Leads conversion/start-up of new assigned client relationships into STT. Coordinates conversion/start-up with client and all applicable STT operating areas. Manages internal and client expectations

These skills will help you succeed in this role

• Must have 10+ years of related experience, preferably in financial services industry.


• Superior skill levels in relationship management, verbal, and written communications, and


• presentations a must.


• Must possess strong leadership and management skills.

BS/BA degree required, MBA desirable.

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:
$70,000 - $115,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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