Business Operations Specialist at Cushman & Wakefield in Chicago, Illinois

Job Description:

Job Title
Business Operations Specialist



Job Description Summary

Program coordination and management for Business Operations on a mid-sized client account. Focus areas to include: Compliance, Communication, People Experience.
Job Description



Essential Functions and Responsibilities

• Account Contract/MSA & Compliance SME
  
  
  • Coordinate Change Control procedure to monitor and update contractual agreements based on changes of facility, headcount, budget, and contract scope
  
  
  • Service and Service Level change governance
  
  
  • Contract Tracking, Monitoring and Education
  
  
  • Contract Compliance Adherence
  
  
  • Company Compliance Adherence
  
  
  • Collect, analyze, audit, and summarize data to identify deficiencies and non-compliance with MSA, laws, and company policies; create & execute on action plans, as necessary
  
  
  
  


• Account Communications
  
  
  • Responsible for all aspects of on-account communication including but not limited to; the oversight and execution of the overall internal and external communications programs, account team communications, client facing communications, and business review content preparation
  
  
  • Partner with all on-account stakeholders to create effective presentations, business deliverables and communication programming, including Quarterly & Annual Business Reviews, Town Halls, Organizational Charts, and Monthly Newsletters
  
  
  
  


• Account People Operations Programs
  
  
  • Coordination of Onboarding & Offboarding
  
  
  • Assist with development and tracking of Account Trainings
  
  
  • Owner of Account Wide Deliverable Upkeep including but not limited to: Schedule & Directory, Property Tracker
  
  
  • Drive Rewards & Recognition Programs
  
  
  
  


• Drive collaborative behavior between provider partners


• Central coordination for facility partners to resolve issues and build solutions together


• Establish proper accountability controls


• Ensure strategic direction of account programs are in alignment with business strategy


• Experience with: PowerPoint, Concep, Excel, Graphic Design ideal


• Will also utilize CMMS & Financial Tracking tools

Key Competencies

• Maintain a "can do" mentality with the ability to act with minimal information


• Demonstrate integrity, accountability, self-awareness and strong work ethic


• Ability to work under pressure, while acting in a calm manner


• Willingness and desire to learn new tasks


• Successful collaboration and integration between facilities providers


• Consistency in delivery standards


• Drive consistency, best practices, and continuous improvement throughout the delivery model


• Program management experience


• Showcase strong business acumen


• Comfortable corresponding with executive level clients, and interacting with individuals at all levels


• Detail oriented, confident, self-starter with exceptional organizational skills


• Showcase exceptional emotional intelligence and empathy

The compensation for the position is: $74,800.00 - $88,000.00


Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.


In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.


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