People Lead at Jackson Hewitt in Memphis, Tennessee
Posted in General Business about 2 hours ago.
Type: Full-Time
Job Description:
As a Seasonal People Lead, you will be responsible for providing expert guidance and mentorship to 1 st year tax pros. You will be facilitating and leading training for all first-year tax pros in your market, assigning additional trainings as needed, validating the accuracy of Tax Preparation of your cohort, reviewing operational deliverables (ie Amex, WFG, NPS), assisting with holds, overrides, voids and discounts, and providing support via Teams, LogMeIn and in person mentorship (as applicable).
Flexible Schedules Available:
- Day shift
- Night shift
- Weekends
- Weekdays
- Full-time Seasonal
What you'll do here:
- Conduct screenings with prospective tax pros.
- Generate business growth, increase first year tax pro retention, and offer support to those within your cohort.
- Proficient in the use of modern technology.
- Answer tax pro calls via Teams or phone.
- Answer tax related questions and provide guidance to tax pros in a timely fashion.
- Support office priorities through teamwork and collaboration.
- Mentor and support teammates, provide guidance and in some cases act as a lead.
- This position has access to and regularly works with information of a sensitive, highly confidential nature which requires a working knowledge of the business.
Skills you'll bring for success:
- 2+ seasons of Jackson Hewitt previous tax experience.
- Experience completing individual tax returns.
- Passion for providing extraordinary customer service.
- Excellent communication and interpersonal skills.
- Successful completion of the Jackson Hewitt Tax Knowledge Assessment.
- Experience working in a fast-paced environment.
- Strong attention to detail and accuracy.
- CPA or Enrolled Agent license is a bonus.
Perks:
- Hourly pay + competitive bonus program
- Full-time and part-time positions available
- Flexible Schedule Options - Work that works for you!
- Free Life Insurance
- Work Lotto (Win money for logged shifts)
- Low-cost benefits (healthcare, dental & vision)
- Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
- Free identify theft protection
- Corporate discount program
- Free tax preparation training and PTIN registration reimbursement
- Referral bonus opportunities available for referring qualified candidates.
- Free continuing tax education
- Enrolled Agent materials and testing reimbursement
- Discounted Friends and Family tax returns (terms apply)
- Employee referral program & sign-on bonus for new Tax Preparers (terms apply)
- Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
- 401k with Company Match (eligible to participate after working the first 1,000 hours)
- Plus, you'll work in an innovative culture with an open and collaborative environment, and opportunities for advancement within the organization
We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. PTIN Certification: Yes
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