Job Description:
RESPONSIBILITIES:
Overview:
In this role you will serve as the primary point of contact post sales. You will represent a designated customer base and support multiple sales territories. Our SSR's are highly skilled collaborators who partner with customers and business stakeholders effectively. Our SSR's manage an array of commercial and supply chain transactions and conversations to ensure successful support of their stakeholders. The SSR executes and manages complex processes to support the sale, the delivery, and the supply of products. If you are customer centric, enjoy helping others and have experience in a customer-facing sales service support role in Supply Chain, Manufacturing, Product Management or Logistics this could be the perfect role for you.
Duties Include:
- Serve as a customer advocate with the responsibility ascertaining customer requirements and ensure the requirements are met
- Resolve customer issues, including pricing, transactions, complaints, orders, shipments, and a wide number of other issues
- Address complaints at authorized levels for their product lines
- Document and determine when a complaint is considered resolved
- Manage the entire order to cash process for assigned customers and quick resolution of customer issues, including pricing, transactions, complaints, orders, shipments, and a wide number of other issues
- Manage inside sales for transactional segment of customers at list/approved prices
REQUIREMENTS:
- A High School diploma or GED with eight (8) years of experience
- Experience in a customer-facing sales service role in Supply Chain, Manufacturing, Product Management, Logistics, or related industry/field
- Experience making informed but quick decisions in a fast-paced environment
- Experience successfully interacting and communicating with both internal and external Customers, Account Managers and Stakeholders
- Ability to work cross-functionally within the business to provide critical thinking, problem resolution, and continuous improvement
- Demonstrated proficiency with Microsoft Suite including MS Word, MS Excel, MS PowerPoint, and MS Outlook
- Business acumen of commercial and supply chain processes
- Aptitude for digital and technology and trouble-shooting customer digital interactions
- Demonstrated organizational skills and attention to detail
- Excellent communication and presentation skills
Bonus points if you have the following:
- A Bachelor's degree with five years of relevant experience
- Experience with SAP, Salesforce, Business Objects (BOBJ), and/or Visio
- Expertise in On-line Order Management, Track and Trace Technologies for logistics
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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