Customer Support Rep at Roth Staffing Companies in San Jose, California

Job Description:

Ultimate Staffing is seeking a REMOTE Program Coordinator. Candidates must be able to work on PACIFIC TIME hours., Monday-Friday 8am-5pm. This role requires excellent customer service skills, excellent verbal and written communication skills and attention to detail. MUST HAVE experience using Salesforce and MS Office. Starting pay is $35 to $40 an hour based on experience.




If you are interested in the role, please read the entire job description and submit your resume for review.



Position Overview


The Tablo Program Coordinator is an entry level role that serves as the foundation for a career in strategic Customer Management. As an essential member of our organization, you will play a pivotal role in ensuring the smooth operation of the home dialysis program by managing administrative tasks, facilitating communication, and coordinating delivery of orders. Your time will be spent communicating with Patients, Clinics and Internal Teams. This role is pivotal in implementing our product with patients at home and driving revenue through patient retention and treatment volume. Finally, Coordinators support and work closely with senior members of the Home Operations team to identify points of friction in our current process and recommend improvements.


Responsibilities


* Project Management: Oversee the implementation of Tablo products for home patients from referral to installation, ensuring a seamless transition and successful setup.


* Customer Service Excellence: Deliver outstanding service to patients and healthcare organizations, addressing needs with empathy and professionalism.


* Supply Chain Coordination: Manage recurring supply orders, ensuring uninterrupted treatment resources for home dialysis patients. Resolve issues within the order and delivery process with logistic and carrier partners.


* Data Management: Maintain accurate data in business systems such as Smartsheet and Salesforce, ensuring visibility and alignment for stakeholders.


* Communication: Schedule and coordinate home site assessments and installations with patients and conduct regular review meetings with Tablo Program Managers. Identify at risk patients and resolve barriers to implementation through internal escalation.


* Collaboration: Work closely with cross-functional teams including Sales, Logistics, and Customer Service to guarantee successful product delivery and implementation.


* Process Improvement: Actively participate in identifying and recommending enhancements to current processes and infrastructure for patient and customer implementations.


* Administrative Triage: Provide support to the Home Operations, and Field Service teams and escalation follow ups.


* Compliance: Adhere to privacy regulations and maintain confidentiality of sensitive patient and clinic information.


Required Qualifications


* Bachelor's degree or equivalent experience.


* Minimum of 2 years of experience in a general business environment, accounts receivable or collections, with project coordination and/or customer service experience.


* Customer-centric self-starter able to anticipate needs before they arise and solve problems effectively.


* Exceptional written and verbal communication skills


* Passion for customer success and project management.


* Strong organizational skills and attention to detail.


* Excellent communication and interpersonal abilities.


* Ability to multitask and manage multiple projects simultaneously.


* Experience in Salesforce, Microsoft applications and other relevant software tools.


* Commitment to continuous learning and improvement


Desired Qualifications


* Proficiency working in Salesforce.


* Meticulous organization and planning skills. Astute attention to detail.


* Flexible. Able to easily manage ever-changing schedules.