Help Desk Associate at Roth Staffing Companies in Chicago, Illinois

Job Description:

Pay Rate: $20.00/hour


Location: Chicago IL 60604


Duration: 6-months



Hours:

• Monday to Friday: 9 AM - 6 PM CST


• Monday to Friday: 10 AM - 7 PM CST


• Flexibility for shifts between 8 AM - 8 PM CST as needed

Job Overview:



The IT Support Associate (ISA) is a customer service-oriented professional with strong technical skills, responsible for providing first and second-level support for FCC CT proprietary web-based applications. This role involves training and consultative services for internal customers.


Key Responsibilities:

• Provide expert phone and email application support for various proprietary applications (e.g., CTAdvantage.com, hCue.com, BOI).


• Capture reported issues via Salesforce.com or Rainier tickets.


• Analyze customer needs, troubleshoot issues, and resolve problems using technical and analytical skills.


• Escalate unresolved cases to second or third-level teams as per Service Level Agreements (SLAs) and ensure timely communication with customers regarding case progress.


• Maintain and update product knowledge, identify trends, and collaborate with internal resources to enhance customer satisfaction.

Requirements:

• Education: Bachelor's degree preferred.


• Experience: 3-5 years of technical experience, preferably in a Help Desk environment.

Skills:

• Strong customer service skills.


• Technical and analytical troubleshooting abilities for web-based applications.


• Familiarity with various operating systems and network environments.


• Ability to resolve technical issues via phone efficiently.


• Responsive and results-oriented mindset.

This position is integral to ensuring smooth operation and support for FCC CT applications, contributing to customer satisfaction and organizational success. If you're a dedicated professional with a passion for customer service and technology, we encourage you to apply!


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now