Implementation Engineer, Service IT at ICU Medical, Inc. in Austin, Texas

Job Description:

Position Summary


The Implementation Engineer is responsible for the IT planning and execution of the implementation of ICU Medical's Safety Software and Infusion product lines.


The position requires a technical understanding of IT related technologies including Cloud, data center, and/or on-premise (at a client facility) solutions. This will require expertise with both Windows and Linux Servers, as well as, SQL database deployments, networking (both LAN and WAN), and experience with Public Key Infrastructure (PKI) and digital certificate management. Also required will be the ability to understand and follow quality system processes, such as HITRUST and/or ISO.


The Implementation Engineer must have the ability to effectively communicate and bridge the gap between varying groups of people with technical expertise and business interests, including clients and clinicians.


Essential Duties & Responsibilities


• Implement ICU Medical IT solutions including planning, installation, and quality testing

• Maintain quality standards used by ICU Medical such as HITRUST or ISO.

• Work cooperatively with the client project teams with planning, implementing, and problem resolution

• Creation or maintenance of implementation and support documentation as defined by the Service Design Plan for each activity

• Participate in after-hours customer support, which includes an on-call rotation program, weekend maintenances, and other IT related activities.

• Other duties and responsibilities reasonably related to the job/position as assigned


Knowledge, Skills & Qualifications


• Interpersonal and communication skills (verbal and written) with the ability to interact professionally with a diverse group of clients, staff and team members

• Detailed oriented while performing job functions, including required documentation of each installation

• Experience with time management, task management and following Project Management plans and methodologies

• Intermediate experience in various troubleshooting tasks (e.g. software configuration, log file interrogation)

• Experience with HITRUST or other quality system methodologies and practices

• Intermediate experience with server hardware architecture (virtual and/or physical servers, data center, or cloud hosted)

• Intermediate experience with Microsoft Windows and Linux Server administration and troubleshooting

• Intermediate experience with Microsoft SQL Server (and other SQL database solutions) administration and troubleshooting

• Experience with Microsoft Domain / Active Directory concepts and theory

• Intermediate experience with TCP/IP Networking in both a wired and wireless environment and troubleshooting

• Experience with digital certificate concepts, creation and maintenance



Education and Experience


• Bachelor's degree from an accredited college or university or a High School diploma and equivalent combination of college education and experience

• 3 years or more of IT server and system installation and configuration



Minimum Qualifications


• Must be at least 18 years of age

• Must pass pre-employment drug screen and background check

• Must meet credentialing requirements for access to client facilities (i.e. Sexual Offender Registry Check, etc.)

• Position requires active and current compliance with all credentialing requirements, including COVID-19 vaccination, to perform the essential function of your role at customer locations.



Travel Requirements


• Typically requires travel up to 25% of the time

• Remote Position


Physical Requirements and Work Environment


• This role requires the ability to travel when necessary (sit on a plane or travel in a car to customer locations)

• Ability to work in standing or seated position for extended periods of time


We are an Equal Employment Opportunity Employer, Female/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity.


This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.